Here’s what consumers have asked with answers from Groupon staff and previous consumers.
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I haven't purchased tickets for that particular place, but when I buy for similar places, Groupon gives me a code at checkout then a link to the participating vendor. I put the code in on the vendor's site. Been using Groupon for a few years. Never had a problem so far. I hope you enjoy your event!
Hi, Kari, Thank you so much for taking the time to reach out to us via Site Jabber. I am so sorry for the delay in response from our customer service team. We are receiving an unusually high volume and this is unfortunately causing a longer than expected wait. I assure you this is not typical of our dedicated customer service team. I see you did speak with our customer service supervisor on Friday and he was able to go over your concerns with the Favorites tab as well as gave you his direct contact information for any further issues. Please do not hesitate to let me know if I may be of any further assistance. Best, Jason Faria, Director, Customer Service
Hi, Natalee! Thanks for being in touch via Site Jabber. Our records reflect the orders as delivered to the shipping address. For the privacy of your personal information, we will reach out to you directly via email with the details and next steps in locating your packages. Best, Jason Faria Director, Customer Service