Groupon Questions & Answers

Here’s what consumers have asked with answers from Groupon staff and previous consumers.

59 questions answered

51% answered in 1 day

Question:

I had an ideeli merchandise credit for $84 and now that groupon took over i do not see the credit. i did not get any email about the change in policy, i want my money back! anna I had an ideeli merchandise credit for $84 and now that groupon took over i do not see the credit. i did not get any email about the change in policy, i want my money back! anna

Answer:

I have been trying for over 8 months to get my credit back from them. I even contacted the Better Business Bureau. I'm thinking of contacting the Attorney's General office of Illinois next

By Julie W. over a year old

Question:

Could i get a phone number so i can speak to a groupon representative on line Could i get a phone number so i can speak to a groupon representative on line

Answer:

The Groupon number is on the site. They are very prompt at responding.

By Aida W. over a year old

Question:

I am interested in purchasing some perfume but am skeptical because of the low price. what is the catch? how can groupon offer a product for 75% off retail? i would rather pay full price and know what i am getting and when, and get honest customer service. plus i am wanting to split the shipping and am confused about how i would do that I am interested in purchasing some perfume but am skeptical because of the low price. what is the catch? how can groupon offer a product for 75% off retail? i would rather pay full price and know what i am getting and when, and get honest customer service. plus i am wanting to split the shipping and am confused about how i would do that

Answer:

Honestly, who knows what you are getting. Groupon deals with third-party vendors with little to no credentials. I thought I was getting a deal on my shampoo and conditioner combo, and all they sent was conditioner. I won't shop Groupon again.

By Meghan T. over a year old

Question:

I have 170.00 in ideel account. how do i get my money back? I have 170.00 in ideel account. how do i get my money back?

Answer:

Contact them. They are now own by groupon. I contacted groupon and was issued a refund for my credit balance.

By Lara L. over a year old

Question:

Hello, i have just recently purchased a star name deal and i havent actually named the star? is there a point in the process where i get to name the star before it gets sent?

Answer:

The products that I have ordered are as they say, however when I compare the prices to amazon they are often the same or more. Personally I am not going to take the chance of the lottery of actually receiving what I ordered or the time consuming processes of returning at a particular pick up point for them to lose the return and charge you anyway,

By Martin W. over a year old

Question:

Ideel why did the website change Ideel why did the website change

Answer:

The company was purchased by Groupon.

By Danita S. over a year old

Question:

How about an extra charge of one dollar i don't know why? i have three such charges pending beside the charge for the purchase... but i only submitted one order and once i put sth in the cart but also removed the item from it before submitting. however, i did write down the credit card number on the occasion. reading the negative reviews this is really trivial to be worried about but still, i wonder - there is no reply from the customer service. i hope the items will arrive (i am ordering from europe). How about an extra charge of one dollar i don't know why? i have three such charges pending beside the charge for the purchase... but i only submitted one order and once i put sth in the cart but also removed the item from it before submitting. however, i did write down the credit card number on the occasion. reading the negative reviews this is really trivial to be worried about but still, i wonder - there is no reply from the customer service. i hope the items will arrive (i am ordering from europe).

Answer:

No telephone number just email... awful service

By christina h. over a year old

Question:

Hello. i received my order 115547962 november, 3rd and my kc collection knit trimmed quilt eggplant came defective. i contacted a customer service and they promised to refund $33.72 to my card. i never received my money. can you help me? Hello. i received my order 115547962 november, 3rd and my kc collection knit trimmed quilt eggplant came defective. i contacted a customer service and they promised to refund $33.72 to my card. i never received my money. can you help me?

Answer:

I'm having a similar problem. No response to several emails requesting a refund. Chat line employee, disrespectful and turns over request to "senior management." My credit card company is now working on my behalf. Good luck!

By Mel B. over a year old

Question:

I have two groupons for jack's place in amherst, ny. when we went to the restaurant about 10 days ago the place was locked up, there was a new sign on the building, and a sign on the door regarding new hires. the groupons have now expired, and i would like info on getting a refund. thank you.

Answer:

Contact Groupon via chat. Find on Google if you can't on the Groupon site.

By Dana D. over a year old

Question:

Are the coupons for real? Are the coupons for real?

Answer:

I guess, although after what I've gone through, I wouldn't buy ANYTHING from them. It's up to you.

By Gerri W. over a year old

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Typical questions asked:

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Groupon Questions & Answers

Could i get a phone number so i can speak to a groupon representative on line Could i get a phone number so i can speak to a groupon representative on line

I have 170.00 in ideel account. how do i get my money back? I have 170.00 in ideel account. how do i get my money back?

Ideel why did the website change Ideel why did the website change

Are the coupons for real? Are the coupons for real?

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