Graze Questions & Answers

Yes they do! You can find this information by clicking on the image of the snack online, and we send these details with every snack we send.

We don't have telephone service, but we respond to every email we receive. I'm sorry you've not heard back from our team! Please can you try emailing hi@graze.com and hello@graze.com? You should hear back within 24 hours. Thank you!

You can cancel any time you like, Jim! As long as you cancel before we start preparing your next box, you'll then not be sent anything else. If you'd like us to check your account, just send hello@graze.com a message :)

You can select a couple of different frequencies, David but if you'd like to receive them monthly, email us at hello@graze.com and we can get this sorted for you. Sorry for the delay in getting back to you!

We do take paypal on the graze shop, but not for subscription boxes. You can find the graze shop here: www.graze.com/uk/shop - Sorry for the delay in getting back to you!

Hi Jay! If you have a special code that entitles you to a free sampler box, you won't be charged for your first delivery. Your first payment will be for the next box in your order, but if you'd prefer to cancel before the second box is sent, this is no problem at all. Email hi@graze.com if you need a hand with any of this, we'll be more than happy to help!

Hi Yvonne! In order for us to send boxes your way, we do require that you have an account. No worries, though! If you email hi@graze.com, a member of the team will be happy to lend a hand in locating your account and ensure cancellation. Thanks :)

Hi Samia! While you aren't able to select exactly which snacks will arrive in your graze box each week, or your sample box, your boxes are packed according to your ratings.The way that graze works is that all of our products are set by default to 'try' so this is why it's really important to go through and rate all of our snacks. You can rate them as 'like', 'love' or 'try' and, for any products you don't want to receive, mark them as 'trash'. It doesn't take long, honest! You'll be prompted to rate your snacks once you set up your order. Enjoy your snacks :)

Hi Stephanie! It's great to hear that you're giving graze a go :) Just head to www.graze.com/us/getstarted, and on the very first page you'll see a link that says 'have a special code?' If you click on that link, you'll be able to enter your code and start grazing! If you need a hand with this, please don't hesitate to reach out to hi@graze.com. Enjoy your snacks!

Hi Grant! I'm sorry to hear that you didn't enjoy your first box. Having checked, I can see that you didn't cancel your recurring order, which is why you were billed for and sent a second box. However, as a courtesy my colleague refunded you in full for this box. You should be seeing this refund reflected on your bank statement shortly, but please don't hesitate to reach out should you have any further questions. Thanks!