GlassesUSA FAQ | Sitejabber

Question:

Hello, my glasses are to big in nose area and arms. how do i get them adjusted to fit my face. Hello, my glasses are to big in nose area and arms. how do i get them adjusted to fit my face.

Answer:

Hi Michele, You can check out a few simple adjustment techniques you can perform yourself by following this video: https://www.youtube.com/watch?v=3yAF85mAWUY If you have any questions, feel free to contact us. We're available 24/7 on live chat and by phone from 7 AM to midnight EST at (844) 244-1186. You can also check out our Help Center and get instant answers to the most common questions. Yours truly, GlassesUSA.com

By James S., over a year old

Question:

How do i find most recent reviews How do i find most recent reviews

Answer:

Hi Brian, Visit https://www.sitejabber.com/ and enter the website or business into the search box that you are interested in reviewing. If you require any assistance with placing an order for eyewear, please contact our Customer Care Team at 1 844 244-1186 or by live chat on our site. Yours truly, GlassesUSA.com

By James S., over a year old

Question:

Why can't i get on the site? i keep getting declined. Why can't i get on the site? i keep getting declined.

Answer:

Hi Michael, We're sorry to hear that you are experiencing difficulties accessing our website. We would be happy to assist you. Please contact our Service Team at 1 844 244-1186. Yours truly, GlassesUSA.com

By James S., over a year old

Question:

How i can cancel an order? How i can cancel an order?

Answer:

Hi Lourdes, We're sorry to hear you've changed your mind. In order to submit a cancellation request for your order, please fill out the RMA form by clicking on the following link: *Please note, the RMA form must be filled out from a computer and not a mobile device. https://www.glassesusa.com/rma Once you complete the RMA form your order will be placed on hold and we will then process your cancellation request accordingly. If you have any questions, feel free to contact us. We're here for you 24/7, at 1-844-244-1186. Yours truly, GlassesUSA.com

By James S., over a year old

Question:

If you have my correct prescription and filled it incorrectly, why require a new exam rather than an exchange for the correct lenses? If you have my correct prescription and filled it incorrectly, why require a new exam rather than an exchange for the correct lenses?

Answer:

Hi Jacquie, We're sorry to hear that you experienced difficulties with your contact lens order. We requested a copy of your prescription to ensure that we fill your exchange order correctly. This is the protocol on all contact lens exchange orders and we do apologize for any inconvenience. If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site. Yours truly, GlassesUSA.com

By James S., over a year old

Question:

Are the frames listed as titanium actually made of titanium? Are the frames listed as titanium actually made of titanium?

Answer:

Hi Lou, The frame descriptions are accurately listed on our site. If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site. Yours truly, GlassesUSA

By James S., over a year old

Question:

How long will it take for my glasses to arrive when they are non prescription How long will it take for my glasses to arrive when they are non prescription

Answer:

Hello Gisle, Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose. Our typical production time is as follows: Premium frames with no prescription are shipped by express (2 - 3 business days) Single vision (general use/near vision): approximately 2-4 business days Multifocal / bifocal / tinted lenses: approximately 6 business days Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out. Shipping can take between 5-10 business days, depending on the Courier: Standard (free): up to 7-10 business days Expedited ($9.95): up to 5-7 business days Express ($12.95): up to 3-5 business days If you have any further questions, please contact us 24/7 at 1 844 244-1186 or by live chat on our site. Yours truly, GlassesUSA

By James S., over a year old

Question:

My husband would like prescription sunglasses. can he order the frames to see if they fit him before the prescription is put in? My husband would like prescription sunglasses. can he order the frames to see if they fit him before the prescription is put in?

Answer:

Hello Pamela, You can place an order for frames with non-prescription lenses, however, all orders, including prescription glasses, come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange. Information with finding the right size of frame can be found by clicking on the following link: https :// www.glassesusa. Com/how-to? Howto=How%20To%20Find%20Your%20Frame%20Size If you require any further assistance, please contact us 24/7 at 1 844 244-1186 or by live chat on our site. Yours truly, GlassesUSA

By GlassesUSA C. over a year old

Question:

Hi i'm concerned about ordering progressive lenses. what issues are possible? Hi i'm concerned about ordering progressive lenses. what issues are possible?

Answer:

Dear Ronald, To ensure that you will receive a pair of glasses with progressive lenses that will work well for you, we recommend you verify your PD (Pupillary Distance) as most optometrists do not provide this information on the prescription. You can measure your PD easily by placing a ruler on the bridge of your nose and measuring the distance between your pupils in millimeters. The average PD for an adult is 63mm for distance and 59mm for reading. For more detailed instructions, you can visit our YouTube page at: https://www.youtube.com/watch?v=WrC290hZN78 If you have any questions, feel free to contact us. We're here for you 24/7, at 1-844-244-1186. Yours truly, GlassesUSA

By GlassesUSA C. over a year old

Question:

(3/11/2019) i have not received an update on the shipment of my order. i received an update last wednesday march 6 that it's at the 5 stripe test. (3/11/2019) i have not received an update on the shipment of my order. i received an update last wednesday march 6 that it's at the 5 stripe test.

Answer:

Hello Ay, Your glasses are en route to you. We have emailed you the tracking number. Enjoy your new glasses. Yours truly, GlassesUSA

By GlassesUSA C. over a year old

GlassesUSA Questions & Answers

Hello, my glasses are to big in nose area and arms. how do i get them adjusted to fit my face. Hello, my glasses are to big in nose area and arms. how do i get them adjusted to fit my face.

How do i find most recent reviews How do i find most recent reviews

Why can't i get on the site? i keep getting declined. Why can't i get on the site? i keep getting declined.

How i can cancel an order? How i can cancel an order?

If you have my correct prescription and filled it incorrectly, why require a new exam rather than an exchange for the correct lenses? If you have my correct prescription and filled it incorrectly, why require a new exam rather than an exchange for the correct lenses?

Are the frames listed as titanium actually made of titanium? Are the frames listed as titanium actually made of titanium?

How long will it take for my glasses to arrive when they are non prescription How long will it take for my glasses to arrive when they are non prescription

My husband would like prescription sunglasses. can he order the frames to see if they fit him before the prescription is put in? My husband would like prescription sunglasses. can he order the frames to see if they fit him before the prescription is put in?

Hi i'm concerned about ordering progressive lenses. what issues are possible? Hi i'm concerned about ordering progressive lenses. what issues are possible?

(3/11/2019) i have not received an update on the shipment of my order. i received an update last wednesday march 6 that it's at the 5 stripe test. (3/11/2019) i have not received an update on the shipment of my order. i received an update last wednesday march 6 that it's at the 5 stripe test.

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