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If you have my correct prescription and filled it incorrectly, why require a new exam rather than an exchange for the correct lenses?

asked by Jacquie G. on 1/1/21

1 Answer

Hi Jacquie,

We're sorry to hear that you experienced difficulties with your contact lens order. We requested a copy of your prescription to ensure that we fill your exchange order correctly.
This is the protocol on all contact lens exchange orders and we do apologize for any inconvenience.

If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.

Yours truly,

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