We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

How easy is it to get a hold of customer service at Gixen?

asked by Ben D. on 1/4/20

38 Answers
I have not needed to reach Customer Service.

Their online help is pretty good.

Just read.
Helpful (5)
SUPER easy. Mario the owner/operator communicates directly with users in plain English. Unheard of in this space. He is the best.
Helpful (4)
The site owner is very responsive. I don't remember what I needed from him but I remember that he got back to me within one or two business days.

They also communicate very well even about problems I wasn't aware of.
Helpful (3)
Very easy. Mario's communication is second to none, he replies to queries super fast and keeps subscribers fully up to date with any new developments.
Helpful (2)
Very easy, but not usually required. Mario quickly mitigates and site issues and is proactive with external issues
Helpful (2)
Extremely easy. Fast response from customer service.
Helpful (1)
Response is immediate, although customer service is almost never required.
Helpful (1)
Very easy. No problems at all in getting help when it's needed.
Helpful (1)
It is very easy. Mario, the site developer, is highly responsive.
Helpful (1)
The one time I can recall contacting Gixen, about a log-in issue, I received a helpful reply in very short order. Only one time because Gixen's service has always been smooth and trouble-free.
Helpful (1)
Active online forums hosted by the developers help to answer any problems.
Helpful (1)
Very easy, just send an email. It is not rocket science.
Helpful (1)
Never needed any customer service - everything worked smoothly from the beginning.
Helpful (1)
Very simple. The owner communicates directly with the customer.
Helpful (1)
Never needed any customer service - everything worked smoothly since the start.
Helpful (1)
I have never needed to, so I'm not sure. My service has been flawless, so I can only imagine that if I had an issue, they would address it. Again, I've never had an issue, so I don't know for sure.
Helpful (1)
I think there is very few employees, but they do get back to you quickly if you email a problem
Helpful (0)
Its a bit minimal, but with the community fine for the product. If you need more you probably don't know enough to snipe.
Helpful (0)
Customer service is just a click away and I have questions answered in less than 24 hours on normal business days and times.
Helpful (0)
Mario, at Gixen, usually replies more or less immediately (if he's not in bed...)
Helpful (0)
I think I used it once when I lost a bid, Mario emailed me & explained the system of bid increments. Educational & friendly.
Helpful (0)
I am using gixen since 15 years, and as far as I remember I needed to contact them maybe 2\3 times, and i received a reply always within hours.
Helpful (0)
Prompt response has been my experience for years. Above average
Helpful (0)
Never come up in 5 years of use. Works without a hitch every time and is easy to figure out.
Helpful (0)
Can't imagine a need to. It's a simple interface and has never failed me.
Helpful (0)
They answer right away and fix the issue fast and really care about ya! I can tell they are actually good humans!
Helpful (0)
VERY easy. Mario returns emails very fast and has never let me down when I had a problem or question.
Helpful (0)
I have used Gixen for years and it has performed flawlessly. I have never needed to contact Mario who manages the site. But he has contacted users sparingly as required to maintain this top notch service, and thus I am a loyal customer now. Mike B, Toronto
Helpful (0)
Extremely easy.
Mario (Gixen operator). Is easy to communicate with
Helpful (0)
I have never used them, so I don't know how good/bad they are.
Helpful (0)
Mario is very easy to contact via email and answers questions very promptly in simple language that's easy to understand. Most questions can be self answered by reading the website FAQ.
Helpful (0)
I sent an email and the administrator Mario answered in minutes.
Helpful (0)
I've only had to do it once in the last 10 years and was delighted to find that Gixen was easy to contact and totally responsive to my needs. Wish I could say the same about eBay.
Helpful (0)
Gixen replies promptly to email messages. Not aware of any other contact method.
Helpful (0)
I have never contacted customer service at Gixen - there has never been a need to do it in the years I've been using their sniping service. No issues at all.
Helpful (0)
I have never needed to because the service has never let me down! But I get the impression from the way it is run that they would respond very quickly if I ever messaged.
Helpful (0)
There was no need to contact anybody. The online documentation is very complete.
Helpful (0)
I have not had any reason to contact customer service at Gixen.
Helpful (0)

Add your answer

Posting guidelines

Ask a question

Get answers from the Gixen staff and other customers.

Posting guidelines
×
Have a question about
Gixen?
Post Review