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GiftRocket Questions & Answers

524 reviews
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Here’s what consumers have asked with answers from GiftRocket staff and previous consumers.

45 questions answered
13% answered in 1 day
Question:

Which bank credit card supports to withdraw from giftrocket?

Answer:

We currently can pay out gifts via any US bank account and most US credit cards (not debit or prepaid).

By Gift R.,
Question:

If i purchase a giftrocket gift card to be used at a restaurant how will the recipient pay for the food? i don't get it.

Answer:

Hi Berto! GiftRocket gift cards are redeemed online (not at the suggested business) and we send cash to the recipient. The recipient can then spend the gift money at the suggested business or anywhere else they choose. We like our gifts better in part because there's no certificate to carry or risk losing and never any leftover or unused funds (regular gift cards are lost/wasted at about 30%!), all with the personal touch of a gift card/greeting card. Here's some more info on our gifts as well as a demo of what it's like to redeem a gift: www.giftrocket.com/how-it-works www.giftrocket.com/faq https://secure.giftrocket.com/gift/demo?style=bird_thank_you And feel free to let us know if you have any other questions at contact@giftrocket.com!

By Gift R.,
Question:

If i've received a gift rocket from a client but my corporate policy does not allow me to accept it, can my client get his money back or transfer it to another recipient?

Answer:

Of course! We will cancel/refund any unredeemed gifts within 30 days on request.

By Gift R.,
Question:

It has been 6 days since then and no money, no call back, no email back

Question:

How can i check my balance on this card? it's weird that i can't call a number or enter my number on the website

Question:

The person i gifted the card to tried to redeem it and the business said they don't have an agreement with gift rocket and wouldn't take the gift card

Question:

When i enter the gift code, i am led to a gift card for a different merchant. how can i redeem the $50.00 gift for the correct merchant?

Question:

Question:

When does my card get charged? when i buy the gift card or when it's being redeemed?

Question:

My virtual card continues is getting declined, why?

Can’t see your question? Ask to get answers from the GiftRocket staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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