GiftRocket Questions & Answers

Here’s what consumers have asked with answers from GiftRocket staff and previous consumers.

45 questions answered

13% answered in 1 day

Question:

Yes can someone respond Yes can someone respond

Answer:

NO! I will tell you after 10 calls, messages, and 12 emails, nobody responds. Mark your email Urgent and email them@giftrocketsupport.

By Patrick H. over a year old

Question:

If i choose a different gift card then was gifted to me does the giver see the change? If i choose a different gift card then was gifted to me does the giver see the change?

Answer:

Hi Lex! Nope! The sender can't see how you redeemed so you can always redeem exactly how you want without the worry. Best, GiftRocket Team

By Gift R., over a year old

Question:

Instead of bank do you sent to paypal? Instead of bank do you sent to paypal?

Answer:

You can. I sent the money I was given to my PayPal account.

By Sariah P. on 6/15/23

Question:

#ffm1hh4a4wvt do you know how long it take for my recipient to receive a gift card. #ffm1hh4a4wvt do you know how long it take for my recipient to receive a gift card.

Answer:

Hi Karen! Gifts emails are sent out in real time, and gifts typically take a day to a few days to transfer. You can also email in at support@giftrocket.com with specific gift questions, as well!

By Gift R., over a year old

Question:

I wonder if my friend just puts the money on her account would she be charged a fee after the 13th month? I wonder if my friend just puts the money on her account would she be charged a fee after the 13th month?

Answer:

Hi Ines! No way! The recipient always receives the full amount of the gift when they redeem a GiftRocket gift!

By Gift R., over a year old

Question:

I gift card, cashed it to my bank account and after 5 business days there was nothing,i contacted them via email and its been 4 days with no reply.

Answer:

Sorry for the trouble Dannis! Please make sure you email us at support@giftrocket.com and someone will get back to you within 1 business day.

By Gift R., over a year old

Question:

How can i cancell my orders How can i cancell my orders

Answer:

You can cancel via the 'View all actions' link in the status page (linked in the confirmation email), or just shoot us an email at support@giftrocket.com with the request and the confirmation number and we'll process a full refund for you. Thanks!

By Gift R., over a year old

Question:

I did not get the gift card i ordered and want to cancel my order. your notice says, "not valid for store credit." this is not what i ordered. I did not get the gift card i ordered and want to cancel my order. your notice says, "not valid for store credit." this is not what i ordered.

Answer:

Sorry for the confusion! You can cancel via the 'View all actions' link in the status page (linked in the confirmation email), or just drop us an email at support@giftrocket.com with the request. Thanks!

By Gift R., over a year old

Question:

Im trying to purchase a gift card for my employer. it looks like the fox theater in detroit is on your list. can you confirm they can purchase ticket Im trying to purchase a gift card for my employer. it looks like the fox theater in detroit is on your list. can you confirm they can purchase ticket

Answer:

See answer above, thanks!

By Gift R., over a year old

Question:

How do i get my codes to my giftrocket giftcard my aunt sent me a 500 hotels one but idk hw to use it How do i get my codes to my giftrocket giftcard my aunt sent me a 500 hotels one but idk hw to use it

Answer:

Hi Kayla! You can redeem a GiftRocket gift via the link in the gift email you received, or if you have a printable GiftRocket, you'll have a 9-digit code to redeem here: www.giftrocket.com/gift/ If you have any other specific questions, please email us at support@giftrocket.com, as well. Thanks! GiftRocket Team

By Gift R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

GiftRocket Questions & Answers

Yes can someone respond Yes can someone respond

If i choose a different gift card then was gifted to me does the giver see the change? If i choose a different gift card then was gifted to me does the giver see the change?

Instead of bank do you sent to paypal? Instead of bank do you sent to paypal?

#ffm1hh4a4wvt do you know how long it take for my recipient to receive a gift card. #ffm1hh4a4wvt do you know how long it take for my recipient to receive a gift card.

I wonder if my friend just puts the money on her account would she be charged a fee after the 13th month? I wonder if my friend just puts the money on her account would she be charged a fee after the 13th month?

I gift card, cashed it to my bank account and after 5 business days there was nothing,i contacted them via email and its been 4 days with no reply. I gift card, cashed it to my bank account and after 5 business days there was nothing,i contacted them via email and its been 4 days with no reply.

How can i cancell my orders How can i cancell my orders

I did not get the gift card i ordered and want to cancel my order. your notice says, "not valid for store credit." this is not what i ordered. I did not get the gift card i ordered and want to cancel my order. your notice says, "not valid for store credit." this is not what i ordered.

Im trying to purchase a gift card for my employer. it looks like the fox theater in detroit is on your list. can you confirm they can purchase ticket Im trying to purchase a gift card for my employer. it looks like the fox theater in detroit is on your list. can you confirm they can purchase ticket

How do i get my codes to my giftrocket giftcard my aunt sent me a 500 hotels one but idk hw to use it How do i get my codes to my giftrocket giftcard my aunt sent me a 500 hotels one but idk hw to use it

Can’t see your question? Ask to get answers from the GiftRocket staff and other customers.

I gift card, cashed it to my bank account and after 5 business days there was nothing,i contacted them via email and its been 4 days with no reply.