Bril Questions & Answers

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Here’s what consumers have asked with answers from Bril staff and previous consumers.

16 questions answered
0% answered in 1 day
Question:

Why will the uv light not turn on even with fully charged unit?

Answer:

The blue light is not the UV light. It is merely a visual indicator that the device is working since UV light is invisible to the human eye. It's possible that the UV light is on while there is a malfunction with the blue LED. That said, please email service@getbril.com and we'll make sure you have a properly functioning device.

By Geoffrey S.,
Question:

Once you brush your teeth do you have to let the toothbrush dry before putting it back into the bril?

Answer:

Hello, No, you do not. You can place a damp toothbrush in the bril.

By Customer S.,
Question:

Answer:

Hello, We apologize for the late reply. Your toothbrush can be damp when being placed in the bril.

By Customer S.,
Question:

Answer:

Yes! At a general level, there is ample data to show that UV-C wavelengths like those used in Bril, are effective for sterilization. Here's some evidence: https://www.fda.gov/medical-devices/coronavirus-covid-19-and-medical-devices/uv-lights-and-lamps-ultraviolet-c-radiation-disinfection-and-coronavirus For our product specifically, we have independent lab test results showing Bril's efficacy against various bacteria like Staph, Strep, and E. Coli. Every single test showed at least 99.9% of the bacteria were neutralized. As you read about UV-C light, you may be concerned about the effects it can have on your skin and eyes. Part of what makes Bril a higher quality product, and contributes to the cost of production, is the fact that we specifically sourced medical grade glass, that doesn't allow the harmful UV-C waves through, for the viewing window. In short, if you can see the blue light on in your Bril, you can be sure that you are safe and the germs on your brush are not.

By Geoffrey S.,
Question:

Is the blue light supposed to remain on all the time or only when you put your toothbrush inside after using it?

Answer:

Hello Donna, Thank you for reaching out. The blue light only remains on for 3 minutes to complete the sanitation process then shuts off by itself. Please let us know if you have any further questions or concerns.

By Customer S.,
Question:

Will it fit a sonicare toothbrush? marti@martiwalker.com

Answer:

Hi Mari! Thank you for reaching out. Yes' your Sonicare toothbrush can be used with the Bril. Feel free to reach out if you have any additional questions!

By Geoffrey S.,
Question:

Yesbh tyujil

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