This is my first time making a reservation with you. How can I do my cancellation in case I can not travel?

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This is my first time making a reservation with you. How can I do my cancellation in case I can not travel?

asked by Jesus S. on 2/15/17

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R A. · Answer 1 · 2017-02-22T12:36Z

R A.

on 2/22/17

They will not refund you I booked 3 rooms at Best Western Victorian Inn
In September 2016. Unfortunately We are not able to go on our vacation - so on February 1/17 I requested a refund by phone and the code I received was C720128864 and a refund would come through I DID not receive an email confirmation as I was told this code was enough. No refund as of Feb 17 in which I spoke to another service representative and they assured me the refund would go through. I don't know what your company is doing but I would like answer as to why you will not give me back my refund. Please reply as soon as possible they don't let you submit a question either

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