Gearbest Questions & Answers

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Here’s what consumers have asked with answers from Gearbest staff and previous consumers.

316 questions answered
16% answered in 1 day
Question:

I ordered my package on 12/4/15 and its 12/7/15 and i picked expedited shipping (which was supposed to take 3-7 business days) and its not even at dhl (dhl is the company that's going to be delivering my package) and i paid extra money and my package isn't even on its way. and no one wants to update me about my package.

Answer:

It's Crazy this. Now I get info that they will prepare the packing and it takes 1-3 days. Dear customer, Thanks for your reply. We will arrange the shipment soon and send the order to the address you requested, and give you the tracking NO. In a couple of days. Please check your account for more details. And after few hours I get this: Dear, Thank you very much for your recent message. We are extremely sorry for not replying your ticket timely. We are so sorry to tell you that item your ordered is back order at the moment. But then I order they had 21 Item in stock!

By Mattias L.
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Question:

I order some headphone on thanksgiving for myself before, my vacation was order. they said 4 to 10 days and it should get her december 6,2015 and still no headphones. i'm feeling a little ripped off. if gearbest could get back to me it would be great.

Answer:

Basically, you're doom if not pay via Paypal, honestly they really don't ship anything other than their photo-shopped picture claim that's your parcel. If you paid extra $2.50 they will generate you a random "Untraceable" post tracking number, if I'm the only one I must be very lucky. Check other forums to see a group buy then group appeal with Paypal for this GearBless.

By Den L.
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Question:

I was thinking of purchasing a phone from you. i had a bad experience with another company regarding shipping. how long does it take to ship once the order is placed? i need a phone asap. i live in the us.

Answer:

Because they ship from China, shipping time is considerably longer. I would suggest ordering from a company inside the US. Gearbest also does have some issues and you should be reluctant to order from them.

By Philip C.
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Question:

If i order today, will it arrive prior to christmas to canada?

Answer:

Not likely as they ship out of China and must go through customs.

By Philip C.
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Question:

I placed an order a few days ago but have not received confirmation email. should i expect one?

Answer:

No, they are a scam!

By DUMB A.
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Question:

Why was i told my order was out of stock and an hour later my order shows as being shipped? how do you ship something that is out of stock?

Answer:

They can then drag it out and you wont be able to get your money back, they will just keep saying it is in transit wait another 30 days or what ever

By ashley h.
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Question:

I want to make my first purchase hsafe is this website?

Answer:

The site itself was known to be hacked years ago, but you can use safe channels like Paypal for payment

By Dmitro Z.
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Question:

Do you take paypal for payment

Answer:

Yes, paypal is an accepted payment method on Gearbest.

By Tope O.
Question:

Answer:

GEARBEST TEM BOMS PREÇO, COM GRANDE QUALIDADE RECUMENDO GEARBEST. FAÇO COMPRAS EM VARIAS LOJAS ONLINE MAS ELETRONICA NAÕ A COMO GEARBEST

By benjamim b.
Question:

Can you share a success story using pt.gearbest?

Answer:

FIZ UMA COMPRA DE UM TELEMOVEL E VEIU COM PROBLEMAS NO WIFI E GPS COM BAIXO SINAL. FALEI COM A GEARBEST E RESOLVEU O PROBLEMA RAPIDAMENTE FIQUEI COM O TELEMOVEL E DEVOLVERAM O DINHEIRO. TOP TOP

By benjamim b.

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Typical questions asked:
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