Gearbest Questions & Answers

Hi, we have sent the shipping information to your email address. Please check it. Thank you for your support.

Hi Simonas P., Thank you for contacting GearBest. We offer 3 kinds of shipping methods: 1. Flat rate shipping (10-25 business days)--- We ship with Netherlands post, Sweden post, China post, Hongkong post, Singapore post etc. 2. Standard shipping (6-8 business days)--- We ship with EMS, IB etc. 3. Expedite shipping (3-7 business days)--- We ship with DHL, UPS etc. For more details, please check: https://www.gearbest.com/about/shipping-methods.html Please feel free to contact us anytime.

Hi Ronell T., Thank you for contacting GearBest. It depends on the shipping method you choose. Please refer to the below points 1. Shipped by postal mail(Flat rate shipping and Standard shipping) The package will be delivered to your house or mailbox by the local post office. In a few places, customer need to pick up the package at the local post office. 2. Shipped by express carrier(Expedited shipping) The package will be delivered to your house by the express carrier such as DHL/UPS. You are required to sign for the package in front of the delivery man. Please let me know if you need further assistance for your order. Check out our brand new products here: http://www.gearbest.com/new-products/ Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Hi Pierre G., I apologize for my late response. Have you received your order? For more information about our shipping policy, please refer to our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html. If you still didn't receive the order, you can contact our support center for help: https://support.gearbest.com/ticket/ticket/cat?lang=en Thanks for your patience and support.

Hi Leesa J., Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please note that we are a proper registered company that has been around since 2007. We GearBest are certified " secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.gearbest.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding.

Hi Leesa J., Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please note that we are a proper registered company that has been around since 2007. We GearBest are certified " secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.gearbest.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding.

Hi Noman V, Thank you for contacting GearBest. The total delivery time = processing time + shipping time. Please see below for more details: 1. Processing time: All GearBest products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated on each item page. Now, we also have items that can be shipped within 24H. 2. The shipping time depends on the shipping method you choose when you place the order. For more details please check: https://www.gearbest.com/about/shipping-methods.html Take a look our newest arrivals here: http://www.gearbest.com/new-products/ Grab our best sales here: http://www.gearbest.com/gadget-deals.html Please feel free to contact us again if you have any further queries.

Sorry Laura o., I apologize for my late response. Have you issue been solved? If you have any order issues, you can contact our support center for help: https://support.gearbest.com/ticket/ticket/cat?lang=en We sincerely appreciate your understanding.