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I didn't receive my order, because they changed the carrier I choosed when I ordered.

Are they responsible for this lost package?

asked by Pierre G. on 5/30/18

1 Answer

Lily L. [Gearbest Rep]

on 8/29/18

Hi Pierre G.,
I apologize for my late response.
Have you received your order?
For more information about our shipping policy, please refer to our terms and conditions here:
http://www.gearbest.com/about/terms-and-conditions.html.
If you still didn't receive the order, you can contact our support center for help: https://support.gearbest.com/ticket/ticket/cat?lang=en
Thanks for your patience and support.

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