Thank you for taking the time to give us feedback.
I am really sorry to hear that your feel this way about our company.
I will do my best to help.

Please note that we are a proper registered company that has been around since 2007.

We Gearbest are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.gearbest.com/
We are aware that we we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.

Please let me know if you have any questions, we are always here to help.
Thank you for your understanding.
Best Regards,
Gearbest.com

I agree with Oliver, same words, same experience, and it seems that so many people's. If you buy in Gearbest you are taking a big risk. If you don't buy in Gearbest you will be saving yourself a lot of money and frustration. I wish somebody would have told me before.

There are no pirates needed. Gearbest is scam and they sell themselves whatever they want and do not take any responsibility for that. Their shipping policy, their return policy, all of their policies are worthless and they change them every second day. Last but not least their customer "service" is a joke.