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Here’s what consumers have asked with answers from Freshly staff and previous consumers.
Hi Lynn, thank you for your question! Since we cook the meals and ship them without using chemical/artificial preservatives, they do have a shorter refrigerated shelf life than say, commercial frozen dinners, etc. Just like if you were to cook food at home and store in your refrigerator! Typically the "use by" date on the meals is about 4-5 days from the ship date. You can certainly freeze them to make them last far longer, you'll just want to add at least 1 minute to the heating time if heating from frozen!
Contact them through the app. And use the chat feature. That seems to work for me if I need something.
The ice packs were almost melted after 2-day shipping & sitting outside for 3-4 hours, but the 6 meals were still cold! I ate the first 6 meals within 3 days (lunch & dinner) & immediately reviewed each one on Freshly's website. I spread out the next 6 meals (delivered a week later) over 5 days, and finished meal #6 today from the last delivery - still cold & no problem with it. The 4th week's meals are due to be delivered tomorrow. I considered food that has been cooked already should stay good for 6 days. Hope this helps!
Each dinner is one package. It looks like a typical frozen meal, but it comes fresh and refrigerated, not frozen.
They use PayPal but the interface is a mess. They got my money but I didn't get food. Complained, all they said was you will get it next week. So what do I do until then, a week late, but they got my money. Really rude custo.er service.
Hi Joyce, Thank you so much for reaching out to us here at Freshly! I'd like to apologize for the delayed response! First and foremost, I'd like to inform you that we're a weekly subscription service, which means you'll receive meals weekly, and get charged weekly as well. Here are the steps to follow while signing up: 1 - Add your email address and zip code in the sign-up box on our homepage. ( www.Freshly.com) 2 - Pick your meal plan. Just keep in mind that our meals have a shelf life of about 5 days unless frozen. 3 - Pick your delivery day from the available dates! The specific day of the week will be your weekly delivery day unless changed. 4 - Select your delicious meals from our 30+ selections. 5 - Add your contact info, payment details, and delivery address.
