Freshly Questions & Answers

Here’s what consumers have asked with answers from Freshly staff and previous consumers.

124 questions answered

15% answered in 1 day

Question:

How do i cancel service if i choose to do so? How do i cancel service if i choose to do so?

Answer:

It's quite simple! You would just log in to the My Account page and click the "cancel" button next to your active subscription. It will ask you to confirm, and by confirming you are canceling all future orders. It won't cancel any orders already scheduled/created, so you need to be sure to do so by your weekly deadline (per the reminder emails we send out).:-) Let us know if you have additional questions!

By Jashana C. over a year old

Question:

If i order once am i required to order the next week too or can it be a one time trial If i order once am i required to order the next week too or can it be a one time trial

Answer:

Hello Melinda, Our plans are all set up as weekly recurring subscriptions. However, you can cancel any time--no fee for doing so--by simply clicking the "cancel" button on the My Account page once your order is placed.:-) Let me know if you have any additional questions!

By Jashana C. over a year old

Question:

Do they deliver the food really frozen well? other companies have delivered food that was not even cold Do they deliver the food really frozen well? other companies have delivered food that was not even cold

Answer:

It is not frozen at all. It is cold, packed in dry ice packets. You put it in your refrigerator, not in your freezer. The company does not recommend freezing the food after it arrives, either. You need to use it up within a week.

By Marilyn S. over a year old

Question:

Do you do meals for the state of florida?

Question:

Where is info about freshly fit? i just ordered a week of flex meals, but if i like them i'm interested in the whole program. i'd also be interested in flex breakfasts, but only if they're priced at 50% of the dinners. i'm not paying the same thing for oatmeal that i do for a steak dish with sides! thanks.

Answer:

Hello Susan, Here is where you can find some additional information regarding the FIT: http://support.freshly.com/support/solutions/articles/9000029822-how-is-freshly-fit-different-from-the-freshly-flex-plans- Please note, however, that now the "lunch" and "dinner" options are combined as "entrees"--so you would select 14 "entrees" and 7 "breakfasts"--versus 7,7, and 7 like the linked article says.:-) (Need to get that updated!) The breakfasts and entrees are currently priced the same--the price per week is the same regardless of which choices you select.

By Jashana C. over a year old

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Freshly Questions & Answers

How do i cancel service if i choose to do so? How do i cancel service if i choose to do so?

If i order once am i required to order the next week too or can it be a one time trial If i order once am i required to order the next week too or can it be a one time trial

Do they deliver the food really frozen well? other companies have delivered food that was not even cold Do they deliver the food really frozen well? other companies have delivered food that was not even cold

Do you do meals for the state of florida?

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