Freshly Questions & Answers

Excellent! The menu can be viewed at the On The Menu tab from our site. freshly.com/on-the-menu

Hi Susan, I'm so sorry for the confusion! We are indeed a subscription service, because customers use us as a lifestyle choice and want to receive weekly meals, rather than one-off meals. We do offer some customers a trial price for their first delivery, which is what you are referencing, so that people can try our meals at low cost. You would have the ability to pause your subscription and stop it from producing future orders, but you would have to do this before you are charged for your second delivery - because, at that point, we send your order to our production facility for them to produce it and ship it out. I'm certainly sorry for the confusion in your case! Please know our meals are freezable, so, if you don't need the extra ones now, you could save them for a rainy day! We also have made sure you won't receive any further meals or charges.

Typically the "use by" date on the meals is about 4-5 days from the ship date. We can't recommend that you eat meals past that date--that would be up to your discretion. You can certainly freeze them to make them last far longer, you'll just want to add at least 1 minute to the heating time if heating from frozen.

If your microwave is large enough, I would imagine so.:-) You may need to adjust the recommended heating time.

You certainly can! Just go in to your Meal Planner and select "skip week" for each week previewing there that you need to skip.:-)

Yes all 9 meals are delivered in one package, once per week (unless you skip weeks, pause, or cancel, of course).:-)

We have a couple of different plans--each meal is 1 serving, so the plan you choose depends upon how many meals you need. 6 Meals/Week - $69/week 9 Meals/Week - $99/week 12 Meals/Week - $129/week 21 Meals/Week - $229/week

Great question! The meals will have a use-by date stamped on them & you should store them in the refrigerator through that date. It's typically 4-5 days out. After that you can certainly freeze some of the meals if needed--just thaw in the fridge prior to reheating! And keep in mind that the egg breakfasts and any fish dishes don't freeze & thaw out as well as the other items.

You definitely can skip multiple weeks! The Meal Planner, once you order, will preview 3-5 weeks and you can skip any of those, continuing to check it as the weeks go on and more get added there.:-) Or you also have the option to pause indefinitely! You can indeed change your selected meals each week.:-)

All of our plans are subscriptions, but you can skip weeks, pause indefinitely, or cancel permanently as needed! Simply by clicking the appropriate buttons on the website. We simply require that you do so by your weekly deadline--about 5-6 days before your next scheduled delivery. You can pause immediately after ordering if you'd like to get the first delivery then have plenty of time to try all of the meals & decide if you'd like to continue.:-)