FreeShipping FAQ | Sitejabber

Question:

Norton safe? Norton safe?

Answer:

Hi Denise, our site is secured using the best encryption software in the industry. Please let me know if you have any specific questions regarding the security of our site. Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

I see that 'freeshipping.com' on my card statement. but i never singed up. why automatically chared? i want end member and full refund I see that 'freeshipping.com' on my card statement. but i never singed up. why automatically chared? i want end member and full refund

Answer:

Hi Sangjae, please contact me directly at Help@FreeShipping.com and I would be more than happy to help you with this. Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

Need to cancell im on my 4th day of free 7 day trial Need to cancell im on my 4th day of free 7 day trial

Answer:

Hi Deborah - please call us toll free at 1-866-828-0142 or email us directly at CustomerService@FreeShipping.com. Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

How do i cancel my membership within the 7 day trial period How do i cancel my membership within the 7 day trial period

Answer:

Hi Van, I'd be happy to help you with that. Please send me your full name and your zip code to Help@FreeShipping.com. Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

How do i cancel my membership on freeshipping.com How do i cancel my membership on freeshipping.com

Answer:

Hi Mike, I'd be happy to help you with that. Please send me your full name and your zip code to Help@FreeShipping.com. Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

Has anyone actually received their $10 rebate? what is the time it should typically take from day of processing to be shipped out? anyone? i don't mind paying monthly to save but i expect my rebates in a timely matter and my introductory rebate to be cashed before any charges are incurred. Has anyone actually received their $10 rebate? what is the time it should typically take from day of processing to be shipped out? anyone? i don't mind paying monthly to save but i expect my rebates in a timely matter and my introductory rebate to be cashed before any charges are incurred.

Answer:

Hi Dolly, the rebates are paid out within 3-6 weeks from the submission date. They are paid out in the order in which they are received. If you have any questions about your rebates you can certainly reach out to me at Help@FreeShipping.com and I would be more than happy to help! Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

Today i noticed a charge on my credit card from you company. i purchased some items from footsmart, however, did not authorize your company to charge my account. i would like to have that charge removed. i do not purchase enough via the internet to warrant the monthly fee. how do i go about getting this charge removed? Today i noticed a charge on my credit card from you company. i purchased some items from footsmart, however, did not authorize your company to charge my account. i would like to have that charge removed. i do not purchase enough via the internet to warrant the monthly fee. how do i go about getting this charge removed?

Answer:

Hi Melanie, I would be more than happy to help you with this. Unfortunately, I was unable to locate an account using the information given here. Can you please email me directly at mprocaccini@FreeShipping.com or call me at 860.358.9198 x237? You can also reach our Customer Service Department 24 hours a day, 7 days a week at 1-855-226-7047. Thanks! Mike

By FreeShipping C., Customer Service Representative over a year old

Question:

I remember signing up for free shipping but i was under the impression that the program was free. i know i had to enter my credit card number but i didn't know that $12.97 would be deducted from my bank account now for several months. i would like for the $12.97 to be refunded back into my account because i feel like it was all a scam and i've never used the services! i would also like to cancel my membership so i won't be charged any more! i can be contacted at shawna.toomey@uky.edu thanks, shawna toomey I remember signing up for free shipping but i was under the impression that the program was free. i know i had to enter my credit card number but i didn't know that $12.97 would be deducted from my bank account now for several months. i would like for the $12.97 to be refunded back into my account because i feel like it was all a scam and i've never used the services! i would also like to cancel my membership so i won't be charged any more! i can be contacted at shawna.toomey@uky.edu thanks, shawna toomey

Answer:

Hi Shawna, I’m so sorry to hear the confusion about our program. I have located and cancelled your account for you. I have also issued a refund for the membership fees that you were billed. That will post back to your account within 2-5 business days. If you have any questions you can email me directly at mprocaccini@FreeShipping.com or call me at 860.358.9198 x237. You can also call our toll free number at 1-855-226-7047. Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

Lindawolfordmorris@yahoo.com i called to opt out of free shipping.com and was told i would be refunded my monies. i have yet to receive any refunds coming to mee. please look into this matter for me. i have been frustrated and will have to take action if my problem is not corrected in a fashionable way. thank you for your assistance in this matter. #304-298-3452. Lindawolfordmorris@yahoo.com i called to opt out of free shipping.com and was told i would be refunded my monies. i have yet to receive any refunds coming to mee. please look into this matter for me. i have been frustrated and will have to take action if my problem is not corrected in a fashionable way. thank you for your assistance in this matter. #304-298-3452.

Answer:

Hi Linda, I have cancelled your account for you. I have also refunded the monthly charges that you were charged. Please allow 2-5 business days for that to post to your account. If you have any other questions please email me at mprocaccini@FreeShipping.com or call me at 860.358.9198 x237. Thanks! Mike

By FreeShipping C., Customer Service Representative over a year old

Question:

What is your email address to get my shipping rebate. What is your email address to get my shipping rebate.

Answer:

Hi, if you have submitted a rebate for your FreeShipping.com account, you can mail the required backup documentation to rebates@FreeShipping.com. If you have any other questions you can contact me directly at mprocaccini@FreeShipping.com. Thanks!

By FreeShipping C., Customer Service Representative over a year old

FreeShipping Questions & Answers

Norton safe? Norton safe?

I see that 'freeshipping.com' on my card statement. but i never singed up. why automatically chared? i want end member and full refund I see that 'freeshipping.com' on my card statement. but i never singed up. why automatically chared? i want end member and full refund

Need to cancell im on my 4th day of free 7 day trial Need to cancell im on my 4th day of free 7 day trial

How do i cancel my membership within the 7 day trial period How do i cancel my membership within the 7 day trial period

How do i cancel my membership on freeshipping.com How do i cancel my membership on freeshipping.com

What is your email address to get my shipping rebate. What is your email address to get my shipping rebate.

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