Floryday Questions & Answers

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Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered
18% answered in 1 day
Question:

How to you return a item

Answer:

Thank you for your contacting. If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

By Floryday F.,
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Question:

How long will i have to wait for a dress? can it be returned?

Answer:

Thank you for your contacting. Please note that we need about 5-7 days to prepare our items before sending out. And it will take another 3~9 (expedited shipping) business days or 7~40 (standard shipping) business days to ship. If you want to know more about our shipping information, you can go to http://www.floryday.com/faqs.html#faq-shipping-questions You can return the dress if you do not like it. If you have after sale issues, please contact our customer service in 14 days from the day you receive your order and they'll do their best to help you with your order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html. Look forward to your order soon.

By Floryday F.,
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Question:

How do i return item i recieved it is to small.

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
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Question:

I've been waiting for my order for several weeks & still have not received it. how do i check on the status?

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
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Question:

I would like a number to call for a return

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
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Question:

I wish to return 1 dress. please would you send a return form

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
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Question:

I would like to return items against my order no028039334286 and would like you to respond immediately as i have been unable to contact you.

Answer:

Thank you for contacting. We sent the top solution to your email cheethambarbara0@gmail.com, would you please check and give us a reply? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
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Question:

I lindadixon@931btinternet.com would like a returns label for shoes thank you

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
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Question:

Please send me the address to return an item in the uk. thank you

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
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Question:

How do i return unwanted items

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Floryday

By Floryday F.,
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Can’t see your question? Ask to get answers from the Floryday staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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