For Business
Write a Review For Business Write a Review

Flighthub Questions & Answers

5,043 reviews
Ask a question

Here’s what consumers have asked with answers from Flighthub staff and previous consumers.

56 questions answered
20% answered in 1 day
Question:

I have been told to " send your 9-digit booking reference by private message." i don't know how to send them a private message so their reply is of no use. what is a private message?

Question:

Attn: mihat z......my booking number 039-088-392......wayne carey

Question:

How do you reach someone at flighthub without going through the 1-800 number and wasting hours of time.

Answer:

Hi Susan, Just send us a private message with your 9-digit booking reference number and tell us a bit about your inquiry. We'll reach out to you as soon as possible to help. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist
See more answers (2)
Question:

Regarding booking on your site is the price firm once you book online or can it change?

Answer:

Hi AnneMarie! Thank you for taking the time to reach out to us. Airfare can be very dynamic, and can fluctuate based on demand and availability. However, the fare is locked once your booking is ticketed. This means that, although unlikely, the price can change between the time you make your booking and the time you receive your ticket. If ever this happens, we will notify you immediately and you will have the option to either pay the new fare, or cancel and get a full refund. Let me know if this answers your questions! Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist
See more answers (4)
Question:

I have already sent an email with booking reference number but no answer and i have called with 1-800-xxx... number but it answered like this, "the number you have dialed is no longer in service." as your answer, " send you by private message" how i can contact you now?

Answer:

Hi there, We've received your private message and we're currently looking into the issue. One of my colleagues will contact you shortly to help find a solution. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist
Question:

Do flighthub issue etickets

Answer:

Hi Allan, When you make a reservation through FlightHub, you should receive your e-ticket within 24 hours. You will then use the information provided in the e-ticket to check in for your flight and obtain your boarding pass. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist
Question:

Booking reference 032-647-762...no ticket reissued for feb 21-mar 2. started the rebooking for dec 27-jan 3 because of an accident of one passenger. willing to fly any days within those 2 weeks however want to be in ontario ca for 10 days. started this process dec 22 and on the phone (on hold) for hours on a daily basis. requesting ticketing or resolution department to finalize this issue. united has confirmed seats on the flight and i can rebook much faster however i will be losing over $1000 in ticket fair. this doesn't make sense and will definitely write a terrible review about your business practices. every call requests more $.

Answer:

Hi Laurie, Thank you for sending us your information. I've forwarded the details to our Escalations team and one of my colleagues will be contacting you within 12 hours to help resolve the matter. Please send us a private message if you have any other questions or concerns. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist
Question:

I was going to book some flights with flighthub, but the very negative reviews on sitejabber and tripadvisor really put me off. are these reviews being fair to flighthub? awaiting your answer.

Answer:

Hi Che, Thanks for taking the time to write to us. FlightHub is an online travel agency and we partner with hundreds of airlines to try to offer the best fares to our travellers. However, because we are a third party agency, we do not always have the same flexibility as airlines to resolve certain types of issues. Despite this, we work very hard to help our travelers and, although there might be longer delays, we try our best to resolve all situations efficiently. If you have any questions or concerns, we invite you to contact us directly at social@flighthub.com and we will be happy to help you. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist
See more answers (8)
Question:

I want to find out how to escalate a complaint.

Question:

I booked two tickets online with flighhub when i received confirmation i noticed a spelling mistake on the reservation. i have called to fix this and have had nothing but the run around. i called the airlines they were willing to fix the spelling mistake for free but weren't able to because of the way flighthub made the reservation. i have since called flighthub and they now want to charge me $75 dollars to fix a spelling mistake that was their mistake in the first place. the airlines clearly were willing to make the change for free. i worked in customer service for 10 years this seems a bit of a money grab to me. i fly on average 2 business trips a month and have never experienced this with any other reservation site. please help

Answer:

Hello Aaron, Please send us your 9-digit booking reference number by private message, and one of my colleagues will contact you to help make the necessary changes to the spelling of your name. Kind wishes, FlightHub Team

By Sarah C., Customer Experience Specialist
See more answers (2)

Can’t see your question? Ask to get answers from the Flighthub staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
Flighthub?
Post Review