We’re in this together! Stay safe with our COVID-19 guide


Did anyone order on cyber monday and recieved a tracking number however all it says is label created ???.Who else is experiencing this?

asked by Nia N. on 12/12/19

4 Answers

On track claimed they delivered my order on 12/15 on Sunday. While I kept getting notification it will come Monday and the days kept changing. I didn't receive any package and Fashionnova is making me file a claim with on trac. They won't refund the money, locate the driver or reship the order. I spent $163. Im so pissed off. Service is crap. I ordered during cyber Monday. Stressed out this whole time. I'm going to report the company to better business bureau. Now I have to find last minute clothes for vacation.

Helpful (1)

Same thing happened to me i placed an order for cymber Monday deal, up to now it's still showing in transit for 67 days now. It has been in Amsterdam since December 6th. Fashion nova sucks, international customers are really suffering

Helpful (0)

Same thing happened and I contacted ups and they said fashionnova never sent it to them. It was supposed to come3 days ago and now there no delivery date and they are not replying

Helpful (0)

Been waiting on my order. Purchased my items on Dec1 wasn't sent out until Dec 10. However I'm still waiting on my delivery. Got 3 different delivery dates and today the 4th sayin delivery for Dec16. Fashion Nova site just says will be updated Delivery Delayed while ontrac say Estimated date today after I had to open up the browser. The home tracking page still says End if day Dec13 no update. So I'm confused on all this. I'm at the point where I'm going to go thru PayPal and request for a refund and I'm done with Fashion Nova there communication is terrible
Nobody is ever available to talk to and the same way with Ontrac.

Helpful (0)

Add your answer

Posting guidelines

Ask a question

Get answers from the Fashion Nova staff and other customers.

Posting guidelines
Have a question about
Fashion Nova?
Post Review