Farfetch Questions & Answers

Hello Marquise, Thank you so much for your question. Express shipping speeds will depend on where your order is delivered but most of these express shipments are handled with DHL. For more specific information, please send an email to customerservice@farfetch.com with your delivery country and the item(s) you are interested in purchasing. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch

Hello Mon, Thank you so much for your question. To investigate this matter in detail, we kindly ask that you contact our customer service team by sending an email to customerservice@farfetch.com. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch

Hello Kian, Thank you so much for your question. Orders take about one to two business days to process before being shipped. Please keep in mind that Saturdays and Sundays are not business days for our courier partners and most of our boutique partners. If you have more questions, please contact our customer service team by sending an email to customerservice@farfetch.com. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch

Hello Angelina, All of Farfetch's partners are authorized sellers of the luxury merchandise on our website. Every partner receives merchandise directly from the manufacturers, so all items on our website are completely authentic. If you have specific concerns about our business, please send an email to customeroutreach@farfetch.com - we're happy to answer any of your questions. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch

Hello Thuha, Thank you for your question. We are so sorry but Farfetch does not issue tax free invoices. If you need more assistance, please reach out by sending an email to customerservice@farfetch.com or calling +44 (0) 20 3750 1250. Warm Regards, Farfetch

Hello Heini, Thank you so much for your question. If your order is still within our 14-day return policy, you are still eligible to receive a full refund. We sincerely apologize for any confusion or technical error. Our customer service team will be happy to arrange a return on your behalf, so please reach out by sending an email to customerservice@farfetch.com or calling +44 (0) 20 3750 1250. Warm Regards, Farfetch

Hello Michael, All of Farfetch's partners are authorized sellers of the luxury merchandise on our website. Every partner receives merchandise directly from the manufacturers, so all items on our website are completely authentic. If you have specific concerns about our business, please send an email to customeroutreach@farfetch.com - we're happy to answer any of your questions. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch

Hello Aaro, Thank you so much for your question. An order confirmation email is automatically sent once your order is placed. If you haven't received this email, please send an email to customeroutreach@farfetch.com with more details so we can investigate. Warm Regards, Farfetch

Hello Amber, Thank you so much for your question. All of Farfetch's partners are authorized sellers of the luxury merchandise on our website. Every partner receives merchandise directly from the manufacturers, so all items on our website are completely authentic. If you are not satisfied with your purchase for any reason, please remember that Farfetch offers free returns on all orders. If you have more questions, please send us an email at customeroutreach@farfetch.com. If there is anything else that we can assist you with, please do not hesitate to get in touch. Warm Regards, Farfetch

Hello Mai A. Thank you for contacting us. I am excited to know that, you are interested in shopping from our website, as opposed to other leading competitors. When placing orders on Farfetch, it will take 1-2 business days for the order to process and another 2-4 business days for the shipping. In that processing time, Farfetch and the boutique that the order was purchased from, confirms the payment details and the availability of the stock. Once the order fully processes, the order will then transition to the shipping stage, sending you an automated email containing your tracking information. As it relates to shipping to Egypt, the taxes an duties are not included in the price. Since the duties are government controlled, it will be Egyptian customs that decides how much the duties will be, when your package arrives to your country. If you have any further questions, you can contact us customeroutreach@farfetch.com Warm Regards, Farfetch