in case the shipping company delivered my package and it was ruined somehow , do you refund it, or bring new one ?

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in case the shipping company delivered my package and it was ruined somehow , do you refund it, or bring new one ?

asked by mon m. on 4/17/18

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Farfetch c. [Farfetch Rep] · Answer 1 · 2018-04-19T05:15Z

Farfetch c. [Farfetch Rep]

on 4/19/18

Hello Mon,

Thank you so much for your question. To investigate this matter in detail, we kindly ask that you contact our customer service team by sending an email to customerservice@farfetch.com. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250.

Warm Regards,

Farfetch

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