Farfetch Questions & Answers

Hello Marina, Thank you for contacting us. We are a marketplace for over 500 independently owned stores. These are brick and mortar stores, that work in real time. We at Farfetch facilitate the sell between the consumer and the boutiques which we represent. We do not manufacture our products, as these are all 100% authentic products bought directly from the designers and brands, by the respective boutiques which we represent. We do ship world wide via DHL World Wide Express or UPS. We do not utilize a drop-ship service, as we do not have a warehouse and do not directly ship any products ourselves, as this is the responsibility of the boutiques that receive the orders from the customers. If you have any further questions, you can contact us customeroutreach@farfetch.com Warm Regards, Farfetch

Dear S C, Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience. As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch. Warm Regards, Farfetch

Hello Jacqui, Thank you so much for your question. All of Farfetch's partners are authorized sellers of the luxury merchandise on our website. Every partner receives merchandise directly from the manufacturers, so all items on our website are completely authentic. If you are not satisfied with your purchase for any reason, please remember that Farfetch offers free returns on all orders. If you have more questions, please send us an email at customeroutreach@farfetch.com with more details. If there is anything else that we can assist you with, please do not hesitate to get in touch. Warm Regards, Farfetch

Hello Francisco, Thank you for your question. All of the items on our website are available to purchase but if there is any stock issue, you will be notified as soon as possible. If you have more questions, please send us an email at customeroutreach@farfetch.com with more details. If there is anything else that we can assist you with, please do not hesitate to get in touch. Warm Regards, Farfetch

Hello Luna, Thank you for your question. The delivery time for any order can change depending on the shipping speed selected at checkout and where the order is being shipped from. Most orders shipped to the Netherlands are shipped with DHL Express, which estimates delivery within two to four business days after the order is shipped. If your question is related to an order you are currently having an issue with, please send us an email at customeroutreach@farfetch.com with more details. If there is anything else that we can assist you with, please do not hesitate to get in touch. Warm Regards, Farfetch

Hello Jason, Thank you for your question. If our customer service team is not already assisting you, please send an email to customeroutreach@farfetch.com with your order details so we may look into this matter. We look forward to your message. Warm Regards, Farfetch

Hello Jason, Thank you for your question. The delivery time for any order can vary depending on the shipping speed selected at checkout, along with where the order is being shipped from. Most orders shipped to Lebanon are shipped with DHL Express, which estimates delivery within three to seven days after the order is shipped. If your question is related to an order you are currently having an issue with, please send us an email at customeroutreach@farfetch.com with more details. If there is anything else that we can assist you with, please do not hesitate to get in touch. Warm Regards, Farfetch

Hello Allie, We're sorry to hear that your order did not arrive with all of the accessories you were expecting. If our customer service team is not already assisting you, please send an email to customeroutreach@farfetch.com with your order details so we may look into this matter. We look forward to your message. Warm Regards, Farfetch

Hello Matthew, Thank you for your question. The shipping courier used for an order can vary depending on the country the order is shipped from. However, most of our orders are shipped with either DHL or UPS. Your shipping courier is confirmed at the final checkout page before your order is placed. If your question is related to an order you are currently having an issue with, please feel free to send us an email at customeroutreach@farfetch.com with more details. If there is anything else that we can assist you with, please do not hesitate to get in touch. Warm Regards, Farfetch

Hello Heather, Thank you so much for your question. When using Farfetch's return services, your return parcel is assigned a tracking number to ensure that we can monitor its location. If for some reason a parcel was lost after it was shipped, Farfetch would investigate the matter with DHL for more information. If the parcel was officially confirmed to be lost, we would process a refund as a courtesy to our customer. If your question is related to an order you are currently having an issue with, please feel free to send us an email at customeroutreach@farfetch.com with more details. If there is anything else that we can assist you with, please dont hesitate to get in touch. Warm Regards, Farfetch