Fanatics Questions & Answers

Here’s what consumers have asked with answers from Fanatics staff and previous consumers.

205 questions answered

12% answered in 1 day

Question:

I purchased and item but i received the wrong item. i keep trying to chat on your website to resolve the issue but says no one is available to help. I purchased and item but i received the wrong item. i keep trying to chat on your website to resolve the issue but says no one is available to help.

Answer:

Hello Alex! I am so sorry to hear that the incorrect item was sent to. Please send an email with your order details to us at customerfirst@fanatics.com, and we will be gladly assist you! Sincerely, LaToya

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

Do you have nfl bomber jackets for the kc chiefs football team, price and delivery times? Do you have nfl bomber jackets for the kc chiefs football team, price and delivery times?

Answer:

Hello WIlliam, thank you for reaching out on this issue. Can you please provide me with the product ID number for the item you are referencing? You are able to email this request to customerfirst@nflshop.com. I look forward to hearing from you shortly. Sincerely Amethyst.

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

Is this a trustworthy company? i know there's always good and bad things that are mention but i would like to purchase a few things?

Answer:

Hello Christian, thank you for your feedback! I understand your concerns. There will always be issues with an order at some point. Our company tries to do the best to provide customer reliable service. Unfortunately not all things go as well as expect. That is why our company set up a review board for customer to express their concerns and things that need to be approved on. So, I hope that our company is able to earn your business in the future. Sincerely Julian

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

Has any one purchased signed nba jerseys? they dont show the size even though it wont be worn i still want it the right size (its a gift) Has any one purchased signed nba jerseys? they dont show the size even though it wont be worn i still want it the right size (its a gift)

Answer:

I will be more than happy to assist you. Could you please private message the product id number to look into this further for you? Thanks, Julian

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

Your prices very too much was going to buy my daughter a birthday present wanted to wait so i shipp closer to the date then price was $20 higher! Your prices very too much was going to buy my daughter a birthday present wanted to wait so i shipp closer to the date then price was $20 higher!

Answer:

Thank you for reaching out to us. We run daily promotions on our site. It sounds like at the time you visited, it was on sale at a reduce price and afterwards went back to the full price of the merchandise. Sincerely, Julian

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

Hi i recently just bought a customize college shirt earlier today.. i'm wondering how long it will take to deliver? i live in mechanicsb,pennsylvania Hi i recently just bought a customize college shirt earlier today.. i'm wondering how long it will take to deliver? i live in mechanicsb,pennsylvania

Answer:

Hello Jasmine. Please provide us with your order number and we will be happy to provide you with the information you requested. Sincerely, Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I have my order purchased on 12 days ago. but since then they are stuck in "shipment data uploaded." order no. is 451-0171-5541 I have my order purchased on 12 days ago. but since then they are stuck in "shipment data uploaded." order no. is 451-0171-5541

Answer:

We can confirm both packages shipped via Landmark Global and we apologize that there is an issue with your tracking number. We are diligently working with Landmark Global to get the tracking information corrected. Your first package is scheduled to be delivered 5/22/2020 and the second package is scheduled to be delivered 5/20/2020. Due to the current pandemic, we ask that you allow an additional week for the packages to deliver as they are still in transit. Please don't hesitate to send us a message if you have any concerns.

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I recently ordered & received an eagles solar light. it arrived with a small break on top , no packing slip & will not charge. please advise I recently ordered & received an eagles solar light. it arrived with a small break on top , no packing slip & will not charge. please advise

Answer:

We are very sorry for this inconvenience. Please provide your order number and we will be happy to send out a replacement if the item is still available. Sincerely, Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I placed an order on april 7 and won't be getting my order until july 15 . why it takes 3 months for 1 jersey ? unacceptable i am very disappointed. I placed an order on april 7 and won't be getting my order until july 15 . why it takes 3 months for 1 jersey ? unacceptable i am very disappointed.

Answer:

Thank you for contacting us. We will be more than happy to look into this further for you. Could you please private message us your order number or email address? Julian

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

For the all in challenge... how secure is this site? will my card get overly charged? how do i know this isn't a scam, as my daughter would like to p For the all in challenge... how secure is this site? will my card get overly charged? how do i know this isn't a scam, as my daughter would like to p

Answer:

Hello Jennifer. For more information, please visit www.allinchallenge.com, email allin@fanatics.com or call 866-919-6218. Sincerely, Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

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