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on 12/2/20Hello Christian, thank you for your feedback! I understand your concerns. There will always be issues with an order at some point. Our company tries to do the best to provide customer reliable service. Unfortunately not all things go as well as expect. That is why our company set up a review board for customer to express their concerns and things that need to be approved on. So, I hope that our company is able to earn your business in the future. Sincerely Julian