Fanatics FAQ | Sitejabber

Question:

Has anyone recieved their things Has anyone recieved their things

Answer:

Hello April, thank you for your questions. We are sorry, we do not understand your request. We would be happy to provide you with an update regarding your purchase and when you may expect it. Please reach out via private message and provide your order number and we will get back to you ASAP! Sincerely, Sarah B.

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

I order three jerseys last night and have received no information about my order. is this site just a fraud site that never sends out the order, or do they just have horrible customer service. I order three jerseys last night and have received no information about my order. is this site just a fraud site that never sends out the order, or do they just have horrible customer service.

Answer:

Hello Sara, thank you for your question! We are sorry to hear you have not received your confirmation e-mail. We would be happy to look into this and provide a status update. Please reach out via private message and provide your full name and order number and we will get back to you as soon as possible. Thank you, we hope to hear from you soon. Sincerely, Sarah B.

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

I am reading the reviews and i am a bit worried that my packages wont come in time. i order 3 items last week and it says they have made it to utah. (i live in california) i want to ensure that my packages are correct and will arrive at the time is says it will on my tracking order. I am reading the reviews and i am a bit worried that my packages wont come in time. i order 3 items last week and it says they have made it to utah. (i live in california) i want to ensure that my packages are correct and will arrive at the time is says it will on my tracking order.

Answer:

Hello Christie, thank you for reaching out. We would be happy to look into your order for you and confirm it's shipment/delivery expectation. Please reach out to us via private message and we will get back to you asap with an update on your order! Sincerely, Sarah B.

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

How long does shipping take How long does shipping take

Answer:

Hello Derek. Thank you for your feedback. The shipping times vary as we have different shipping methods. If you have placed an order with us, please provide your order number so that we can assist you further. Thank you, Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

I placed an order with your company on oct 1st, it says when i track the order it is unfulfilled. i ordered then as i wanted the gifts by oct 19th. what is going on? I placed an order with your company on oct 1st, it says when i track the order it is unfulfilled. i ordered then as i wanted the gifts by oct 19th. what is going on?

Answer:

Hello Marge. Thank you so much for your feedback! We are truly sorry to hear about your unpleasant experience. We would love an opportunity to work with you to resolve this matter. Please reach out to us and provide your order number. As soon as we have this information we are confident we can work with you to get this resolved to your satisfaction. Thank you for your business and we look forward to hearing from you soon! Sincerely, Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

Why is it hard to receive items that i paid for and why isn't your company making changes to fix this? i still haven't received my items that i purchased. Why is it hard to receive items that i paid for and why isn't your company making changes to fix this? i still haven't received my items that i purchased.

Answer:

Hello Jeret. Thank you for your feedback! Without your order number, I cannot give you specific information regarding your order. Please send all information to customerfirst@fanatics.com and we will be happy to investigate this further. We look forward to speaking to you soon! Sincerely, Chastity

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

I purchased two shirts in 3xl and when i received them, it was obvious they were more like a size xl. i returned them as i received them (no tags) and was informed by fanatics they were not in good condition and would be donated. if that is the case, why were they sent to me in that condition? so, i'm out $70 and i am irritated to say the least. i have ordered from fanatics quite a bit; however, it will never happen again. as a matter of fact, i should receive a receipt for a tax deduction since they "donated" my clothes. I purchased two shirts in 3xl and when i received them, it was obvious they were more like a size xl. i returned them as i received them (no tags) and was informed by fanatics they were not in good condition and would be donated. if that is the case, why were they sent to me in that condition? so, i'm out $70 and i am irritated to say the least. i have ordered from fanatics quite a bit; however, it will never happen again. as a matter of fact, i should receive a receipt for a tax deduction since they "donated" my clothes.

Answer:

Hey Diana, if you will supply us with your order number at customerfirst@fanatics.com, we will be happy to take care of this for you. We are terribly sorry that this has happened and we hope to hear from you soon. Thanks, Chastity

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

How can i get free fancash? How can i get free fancash?

Answer:

Hello Steve. Thank you for your feedback! The way to earn free Fan Cash, is to sign up for our Fanatics Rewards Program, which is free to join. You will earn 5% back in Fan Cash on every order you place. Please go to our website for more information. Sincerely, Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

As im reading all the reviews im scared of what might happen to my order... its my first ordering from fanatics they have alot of things i like but all i see is negative reviews... should i be worried? i did check the status of my shipment today and i placed my order yesterday it says it would only take one business day it says it was shipped@12 but i didn't receive a package today i have been home all day no package no knocks at the door... again should bi be worried? As im reading all the reviews im scared of what might happen to my order... its my first ordering from fanatics they have alot of things i like but all i see is negative reviews... should i be worried? i did check the status of my shipment today and i placed my order yesterday it says it would only take one business day it says it was shipped@12 but i didn't receive a package today i have been home all day no package no knocks at the door... again should bi be worried?

Answer:

Hello Tanisha. Thank you for your feedback. The items you ordered ship from the warehouse within 1 business day. Then starts the delivery time. If you chose standard ground shipping, or the free shipping, it takes 3-7 business days for your package to be delivered to you. So, if you placed your order on February 19th, and chose standard shipping, you will have your package no later than March 1,2016. It usually only takes 4 or 5 business days. Please let us know if we can be of any further assistance. Sincerely, Karmen / Fanatics.com

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

I am very upset because i thought this was a legit website to order jerseys and i am feeling that i have been had. my order number is no.: ah_ff0083409 and i haven't heard anything else from company tried to email on my status and heard nothing. i really need these jersey before christmas because it is for my son. this was important for my son to get this. i can't even find a number to call customer service on site. i am very upset at this point. I am very upset because i thought this was a legit website to order jerseys and i am feeling that i have been had. my order number is no.: ah_ff0083409 and i haven't heard anything else from company tried to email on my status and heard nothing. i really need these jersey before christmas because it is for my son. this was important for my son to get this. i can't even find a number to call customer service on site. i am very upset at this point.

Answer:

Hello Shawn. Thanks for your feedback. Unfortunately, the order number you have provided does not belong to us. It appears that you may have ordered from a fraudulent website. Please contact your bank as you may need to stop payment. Sincerely, Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

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Fanatics Questions & Answers

Has anyone recieved their things Has anyone recieved their things

How long does shipping take How long does shipping take

How can i get free fancash? How can i get free fancash?

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