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I purchased two shirts in 3xl and when I received them, it was obvious they were more like a size xl. I returned them as I received them (no tags) and was informed by Fanatics they were not in good condition and would be donated. If that is the case, why were they sent to me in that condition? So, I'm out $70 and I am irritated to say the least. I have ordered from Fanatics quite a bit; however, it will never happen again. As a matter of fact, I should receive a receipt for a tax deduction since they "donated" my clothes.

asked by Diana W. on 10/4/16

2 Answers
Thumbnail of user erinf11

Hey Diana, if you will supply us with your order number at customerfirst@fanatics.com, we will be happy to take care of this for you. We are terribly sorry that this has happened and we hope to hear from you soon. Thanks, Chastity

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Thumbnail of user johnd642

Contact BBB, I have seen some people get resolution for this exact issue there. For more info: http://www.bbb.org/north-east-florida/business-reviews/sporting-goods-retail/fanatics-retail-group-in-jacksonville-fl-29000877/complaints#breakdown

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