Fanatics FAQ | Sitejabber

Question:

Is fanaticsoutletshops.com really a fake site? i placed an order 10 days ago and still have not received my jersey Is fanaticsoutletshops.com really a fake site? i placed an order 10 days ago and still have not received my jersey

Answer:

Hi Joshua. Thank you for your question. Our site is http://www.fanaticsoutlet.com. I apologize for the inconvenience you have been caused. I do suggest contacting your financial to confirm the charge on your statement. Please don't hesitate to reach out and we would be happy to assist. Sincerely, Chastity

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

How is the quality of the jerseys? do they look identical to authentic jerseys? How is the quality of the jerseys? do they look identical to authentic jerseys?

Answer:

Hello Danny. Thank you for your question. All of our merchandise is authentic and are good quality. If for any reason, you are not satisfied, please don't hesitate to reach out and we would be happy to assist. Sincerely, Chastity

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

I never got my order and i have asked 3 times, and also emailed the company. you won't respond to this either just saying. worst experience ever! I never got my order and i have asked 3 times, and also emailed the company. you won't respond to this either just saying. worst experience ever!

Answer:

Hello Wendy, Thank you for reaching out to us. We sincerely apologize you never received your order or a response to your emails. We would be more than happy to look into this for you. Please send us a private message with your order number so we may better assist!

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

How can you draw customers in with a front page that says "guaranteed 12/24 delivery or it's free" and then not stand by it? How can you draw customers in with a front page that says "guaranteed 12/24 delivery or it's free" and then not stand by it?

Answer:

I will be more than happy to further assist you, can you please private message me with your order number or email address? Julian

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

Hi, i've ordered some items through fanatics 2 weeks ago. i'm in australia. when should i expect final delivery? Hi, i've ordered some items through fanatics 2 weeks ago. i'm in australia. when should i expect final delivery?

Answer:

Hello Joseph, can you please provide the order number so we may look into this order.

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I am between a large and an extra large tee shirt. what size should i get if i order the fanatics branded super bowl tees? I am between a large and an extra large tee shirt. what size should i get if i order the fanatics branded super bowl tees?

Answer:

Thank you for reaching out Jim. For the most accurate fit we would advise going by the sizing chart. But keep in mind that the item is 100% cotton and can shrink in the dryer. If we can help further please let us know. Cayla J.

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

So i am about to order from you all but your customer service reviews are so terrrible. can you please give me some confidence before i order So i am about to order from you all but your customer service reviews are so terrrible. can you please give me some confidence before i order

Answer:

Hello DJ, thank you for your question. We appreciate you reaching out. We would love to fill you with confidence in purchasing with us. However, we are unsure exactly what speaks to you personally as a consumer. We do not wish to make false promises, or guarantee anything as we all know that nothing in life can truly be guaranteed as a 100% certainty. Especially not in online retail. However, we do want to assure you that we value your business, your time, and your money and that while we hope that you have a 100% seamless shopping experience - we want you to know that if you do not we would be happy to work with you to resolve any issues to your satisfaction. If you purchase from us and have a negative experience, please reach out to us via private message here on Site Jabber to let us know and we will take care of you right away. Please let us know if you have any additional questions and we would be happy to help. Sincerely, Sarah B.

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

Hi. order # 8596 on july 9 2016... still no updates on status, only that order has been accepted. can i expect this order to be processed and shipped in 2016? typically, other companies, tora for example, provide updates ie order received, order being manufactured, order shipped, estimated delivery date. i'd be satisfied with anyone of the latter three, preferably the last one. ty Hi. order # 8596 on july 9 2016... still no updates on status, only that order has been accepted. can i expect this order to be processed and shipped in 2016? typically, other companies, tora for example, provide updates ie order received, order being manufactured, order shipped, estimated delivery date. i'd be satisfied with anyone of the latter three, preferably the last one. ty

Answer:

Hello Roger, we are happy to look further into this for you. Unfortunately, the order number provided has not been recognized by our system. If you will send us a private message with your email address and shipping address, we will be happy to send you an update on your order. Thanks and we apologize for the inconvenience. Thanks, Chelsea

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

Seriously, why have you guys responded to this quicker than my couple of emails i sent, starting last week? Seriously, why have you guys responded to this quicker than my couple of emails i sent, starting last week?

Answer:

Hi Joey, we apologize for the delay in response. We followed up with you on your other question. Please let us know if we can further assist in anyway!

By Nigel P., Sr. Director of Fan Experience over a year old

Fanatics Questions & Answers

Is fanaticsoutletshops.com really a fake site? i placed an order 10 days ago and still have not received my jersey Is fanaticsoutletshops.com really a fake site? i placed an order 10 days ago and still have not received my jersey

How is the quality of the jerseys? do they look identical to authentic jerseys? How is the quality of the jerseys? do they look identical to authentic jerseys?

I never got my order and i have asked 3 times, and also emailed the company. you won't respond to this either just saying. worst experience ever! I never got my order and i have asked 3 times, and also emailed the company. you won't respond to this either just saying. worst experience ever!

How can you draw customers in with a front page that says "guaranteed 12/24 delivery or it's free" and then not stand by it? How can you draw customers in with a front page that says "guaranteed 12/24 delivery or it's free" and then not stand by it?

Hi, i've ordered some items through fanatics 2 weeks ago. i'm in australia. when should i expect final delivery? Hi, i've ordered some items through fanatics 2 weeks ago. i'm in australia. when should i expect final delivery?

I am between a large and an extra large tee shirt. what size should i get if i order the fanatics branded super bowl tees? I am between a large and an extra large tee shirt. what size should i get if i order the fanatics branded super bowl tees?

So i am about to order from you all but your customer service reviews are so terrrible. can you please give me some confidence before i order So i am about to order from you all but your customer service reviews are so terrrible. can you please give me some confidence before i order

Seriously, why have you guys responded to this quicker than my couple of emails i sent, starting last week? Seriously, why have you guys responded to this quicker than my couple of emails i sent, starting last week?

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