Fanatics Questions & Answers

Here’s what consumers have asked with answers from Fanatics staff and previous consumers.

206 questions answered

12% answered in 1 day

Question:

I placed an order yesterday & saw one item would be shipped too late. is there a way to see if it can be shipped sooner? its for my anniversary 8/14

Answer:

Hello Mariah, please private us for further assistance with this inquiry. Thanks, Deannaa.

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I ordered an no saints shirt,,,received a purple clemson tank???? help!!! I ordered an no saints shirt,,,received a purple clemson tank???? help!!!

Answer:

Hello Patty, we show that a response has already been made regarding this issue. If you still need further assistance, please private message us on how we can still help. Julian

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

Are the jerseys and t-shirts legit licensed by the nba Are the jerseys and t-shirts legit licensed by the nba

Answer:

Yes, we are officially licensed by the NBA to sale their clothing online.

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I placed an order last night but i want to cancel it because of all the negative reviews i've seen since then. how do i cancel? I placed an order last night but i want to cancel it because of all the negative reviews i've seen since then. how do i cancel?

Answer:

Hello Jill, Can I have you private message me your order number? Julian

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I need a return label I need a return label

Answer:

We can help with that! Please send us a message with your order information and we will assist. Thanks! Chastity

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

How do i return 2 bras that didnt fit? How do i return 2 bras that didnt fit?

Answer:

I will be more than happy to assist you, but I will need for you to provide me with the order information. If I can please have you private message me with your order number or email address? Julian

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

2385 - where is my order ? i paid for it 20 december 2018 and still not received it. if i do not get a response by tomorrow i am recalling the money.

Answer:

Hello Helen, I am not sure if the 2385 is the order number you were given. As our order numbers are a lot longer. If I can please have you private message me your email address or you can send it in an email to Customerfirst@fanatics.com. Julian

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

How can fanatics have the mission statement they do (top right). really, fanatics? what a joke! worst company and customer service ever! How can fanatics have the mission statement they do (top right). really, fanatics? what a joke! worst company and customer service ever!

Answer:

I am very sorry for any bad experience you may have received. If I could please have you private message me the issue, I will be more than happy to assist. Julian

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I would like a supervisor from fanatics to contact me regarding a return. I would like a supervisor from fanatics to contact me regarding a return.

Answer:

Please provide us with the contact information we can best reach you with so that we can pass this along. Julia.

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

Where is my order???

Answer:

I will be more than happy to answer that for you but first I will need for you to respond to me in a private message as this is on a public forum.

By Nigel P., Sr. Director of Fan Experience over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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