That is a very good question, as a company we know that the fans feedback is a big part of our success. We like to hear from our customer in all platforms that we can reach out to in multiply ways. That is the only way as a company we can grow and make a better experience for all our fans.

Let me shed some light on why...  I placed an order on December 22nd in the morning. Chose 2 day shipping because it was offered as a free special to be delivered by the 24th, gaurenteed. The items arrived all in one box to the Greensboro facility in plenty of time to be trucked 10 miles to the Winston Salem facility and delivered to me. However it took 3 hours to go from Greensboro's FedEx hub to Winston Salem's hub. I could walk that and have time left over to spare. Pony Express would've been faster. Regardless, the gaurentee to be here before Christmas never happened and Terry / Naomi didn't leave a good taste in my mouth to make good on what was displayed on my receipt and I was given a run-around because the maximum amount that can be refunded, according to them, is 65 dollars. Further investigation on my part by researching emails, disclaimers in those emails and my order receipt via email did not include this information and with that since my order didn't arrive before Christmas it should be free. My order came the 26th... That's unacceptable. Everyone of my items should be free and FedEx should be held liable for repayment to Fanatics for their failures as well. FedEx trucks were in my neighborhood up to 9 pm on the 24th when I saw the last one go through. The gaurenteed delivery time was 12/24/2018 by 1am as it was mailed as standard overnight. The whole ordering/fulfillment/delivery process contains multiple flags and contains multiple penalties. The State AG of NC has recieved a complaint on Fanstics and the BBB as well. I was so mad I didn't get my order in time because at 10pm I had to run out on Christmas Eve and go out and try to purchase items to put under the tree for Christmas morning because I was trusting Fanatics "gaurenteed" delivery by the 24th. I'm sure other customers have been screwed as well and this customer isn't having it. Social media is a good tool to bury and ruin a business and that is my next course of action. A class action could be on the horizon if I don't get the result I am due.