Here’s what consumers have asked with answers from Fairy Season staff and previous consumers.
I am having the same experience. 20 days and I still don't have my order. I paid extra for faster shipping. Ha! Scam.
Best of luck to you. I finally received an address to return but since the US postal service cannot trace or confirm delivery once it leaves the US pay pal would not refund me even though I filed a complaint and submitted all the documentation requested. File a complaint with your credit card company ASAP.