Fairy Season Questions & Answers

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Here’s what consumers have asked with answers from Fairy Season staff and previous consumers.

69 questions answered
10% answered in 1 day
Question:

Answer:

I am having the same experience. 20 days and I still don't have my order. I paid extra for faster shipping. Ha! Scam.

By Deborah G.
Question:

How long will it take to ship to british columbia, canada?

Answer:

They don't seem to ship at all, just take your money and then are impossible to reach. So my guess would be FOREVER.

By Brooke H.
Question:

How can i cancel my order and get my money back?

Answer:

If you paid through PayPal, file a dispute and your money will be refunded. If you paid by credit card, call them to issue you a credit.

By Paul B.
Question:

Omg so far they are horrible!!!!!! no customer service number, cannot track my package that was ordered 11/26 and says shipped 12/5!! not received yet! getting really frustrated in this circle jerk and calling the bbb!!!!!

Answer:

Best of luck to you. I finally received an address to return but since the US postal service cannot trace or confirm delivery once it leaves the US pay pal would not refund me even though I filed a complaint and submitted all the documentation requested. File a complaint with your credit card company ASAP.

By Kim H.
Question:

Answer:

It takes months, I recommend disputing it with your bank to get your money back, IF you get it, its poor quality.

By Shannon S.
Question:

How can i cancel an order marked unpaid

Answer:

Through your bank, put a cancel on the payment.

By Shannon S.
Question:

Answer:

If you get it, it takes months. Dispute it with your bank.

By Shannon S.
Question:

Made an order a week ago, still has not shipped, i see now your company is notorious for this. i would like to cancel my order

Answer:

Dispute it through your bank.

By Shannon S.
Question:

I have sent you 2 emails an you haven't replied i want to know why this order hasn't shipped you have the money took it right out of account when i made the purchase i made an order an day or two after it an it shipped but this order has not least that is what you page my orders say. so either please answer this or my email sent from your page.

Answer:

Dispute it with your bank, they dont answer emails and if you receive your order, it will be crappy quality.

By Shannon S.
Question:

Do you all have any sites you would actually recommend with cheaper clothing? i use amiclubwear occasionally and have gotten pretty decent quality stuff. i just can't find anything this go round. need cheap winter clothes, help appreciated!

Answer:

I wish I had came across these reviews before I placed an order. I ordered from Wish (China) and none of the clothes I ordered in XL would fit me. Their sizing is not at all comparable to USA sizes.

By Ami C.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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