Fairy Season Questions & Answers

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Here’s what consumers have asked with answers from Fairy Season staff and previous consumers.

69 questions answered
10% answered in 1 day
Question:

I ordered shirts 12/1/17 and i need them for gifts now

Answer:

This company is a sham! They are horrible! I ordered gifts in November and have not received them...

By Rulou L.
Question:

Answer:

I would like to know this also. HORRIBLE! Never again will order from this company.

By Bobbi C.
Question:

Answer:

It does not take 6 months to receive any orders. Usually takes about 1 week.

By Shannon R.
Question:

Answer:

No. They just email u. And contradiction is crazy.

By Kristen W.
Question:

I have read the reviews about sizing after my order. how difficult is it to return a order and would i have to pay for it to be returned ?

Answer:

Where the heck is my blouse? I ordered two blouses in Sept. Of 2016 I got 1 it was to small and nothing like the picture It is now May of 2017 they sent me an email last month and said ohhh we forgot hahhaa We will send it right away Its now been a month i emailed NOTHING No comment back... 26.00 If i do get i ca only imagine what it looks like! As,,, hole..

By Donna L.
Question:

I ordered two hoodies and haven't received them yet and they said it was shipped out on 3/22/2017

Answer:

Their orders ship from China and can get held up at the customs dock. But, unfortunately many of their orders never show up and it's difficult to get your money back.

By Kim H.
Question:

Why is not possible to track the package? i ordered 5 items and they are all shipped separately ? how does that make any sense... your email says shipped but when i'm trying to track, package not found....

Answer:

Mine were sperately into 2 packages, and one of them arrived a week later than the first one.

By Maureen H.
Question:

How do i cancel an order?

Answer:

How can I cancel my order

By Lisa C.
Question:

Need to cancel order from dec. 5 2016 never receive my sock and they were for christmas present. to late just cancel

Answer:

I treid to cacel. They told me it has already shipped and I cannot cancel. They also told me before Christmas that it had already shipped, but now site shows shipping date of Dec 27. They lie. Good luck.

By Lisa L.
Question:

How do i get a refund ?

Answer:

If you ordered on credit card dispute charges. That's what I'm doing. Called my credit card they said email them which I did no response. Credit card company will investigate then they will credit you're account. I ordered 2nd week in Dec still no order took money and did not respond to email. Never order from them again.

By Carmon W.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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