• Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

Overview

Fabletics has a rating of 3.1 stars from 8,795 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, sports bra, and workout clothes. Fabletics ranks 2nd among Sportswear sites.

  • Service
    734
  • Value
    726
  • Shipping
    710
  • Returns
    514
  • Quality
    690

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 40%
Positive
165
Neutral
37
Negative
210
219
See all photos

What reviewers want you to know

Positive highlights

  • They always have new designs every month and love the colors and prints on the leggings and sports bras.
  • Best workout clothes ever, no problem with ordering from there fast shipping very pleased overall
  • 2021 Customer Choice Winner

Critical highlights

  • I contacted customer service email to stop my subscription and got no response.
  • Scam people with vip membership automatically deducting money.
  • I contacted my credit card company who will dispute charges.
How would you rate Fabletics?
Top Positive Review

“Fabletics Makeover”

Audriana S.
1/5/24

I have been wearing fabletics since 2017. They haven't let me down yet. Comfortable, Cute and diverse quality items. These clothes speak for themselves. I have a pair of maternity shorts and seamless pants that still are fabulous and three years old. Of course I restocked when the new color came out. You can dress fabletics up or down, from errands running to a girls day, or the gym, even just for lounge wear. I love the way the clothes hug your body and enhance the curves. This is your sign to fill that cart up. Highly recommend

Top Critical Review

“Shockingly terrible company”

Timothy J.
3/8/24

First of all the mislead you with false advertising on the price. The.ca price is in USD though it never says that. Then When I went to return some products, it showed the package had arrived and they claimed it hadn't 2 months later still look for my refund. Dealing with their customer care team is almost laughable. They actually rude. But I feel for them to some degree considering they probably have to deal with upset customers none stop.

Reviews (8,795)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1308) vip membership (429) credit card (323) kate hudson (206) vip member (237) sports bras (236) workout clothes (117) workout gear (54) shopping experience (51) quality products (90)
Thumbnail of user audrianas3
1 review
0 helpful votes
January 5th, 2024
Verified purchase

I have been wearing fabletics since 2017. They haven't let me down yet. Comfortable, Cute and diverse quality items. These clothes speak for themselves. I have a pair of maternity shorts and seamless pants that still are fabulous and three years old. Of course I restocked when the new color came out. You can dress fabletics up or down, from errands running to a girls day, or the gym, even just for lounge wear. I love the way the clothes hug your body and enhance the curves. This is your sign to fill that cart up. Highly recommend

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Audriana,

It is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review! Have a great day!

Best,
Mary

Thumbnail of user timothyj744
1 review
0 helpful votes
March 8th, 2024

First of all the mislead you with false advertising on the price. The.ca price is in USD though it never says that. Then When I went to return some products, it showed the package had arrived and they claimed it hadn't 2 months later still look for my refund. Dealing with their customer care team is almost laughable. They actually rude. But I feel for them to some degree considering they probably have to deal with upset customers none stop.

Tip for consumers:
Don't buy from them they are awful

Products used:
shirt, pants, underwear

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Timothy,

Thank you for sharing your experience with the prices we offer and our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user ericc2377
1 review
0 helpful votes
April 14th, 2024
Verified purchase

The forced subscription in and of itself is pretty annoying. More frustrating than that is the portrayal of a variety of products and designs. After signing up for the subscription, you come to find out there's just a few basic colors and hopefully your size is available in those colors. Now, I'm stuck with a subscription and a lack of desire to order much of anything. The product itself is decent and I would order more if the options were available.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Eric,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership and product availability. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user alejandram162
1 review
0 helpful votes
April 21st, 2024
Verified purchase

I ABSOLUTELY LOVE my clothes from Fabletics! I have purchased several sets of leggings, sports bras and Jackets, and let me tell you, these clothes make you look good! They shape your entire body and the leggings really enhance your booty beautifully 😍 I'm honestly very happy with this brand of clothing due to their extremely good quality and decent prices! 👌 Thanks

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Alejandra,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user amys3539
1 review
0 helpful votes
March 11th, 2024
Verified purchase

I found the membership structure confusing and opaque. Whenever I tried to get clarity from customer service regarding an issue I was having, I did not get resolution until contacting them 4 times on the same issue. I don't like that you cannot email or call them and are required to use the chat function for support. All in all, I was relieved when I cancelled my membership.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Amy,

Thank you for leaving feedback on your experience with the VIP membership and the services we offer. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user akrutia
2 reviews
0 helpful votes
April 5th, 2024
Verified purchase

I'm a regular shopper with Fabletics And have always been super happy with every purchase ever made! The customer service team is fantastic as well couple of times when I've needed to exchange sizes or colors they have been super helpful and communicative. Overall price and value five stars!

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Akruti,

What an awesome review! Thank you so much for the positive overall feedback! You should only receive the greatest services. Have a wonderful shopping experience in Fabletics! Hope to hear more from you in the future!

Best,
Lia

Thumbnail of user elsab84
1 review
0 helpful votes
April 18th, 2024
Verified purchase

Everyone is so wonderful and nice at the Leawood store! I wish I could hang out with them all day long, such lovely ladies there!

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Elsa,

Thank you for sharing your positive feedback on your shopping experience at the retail store. Your satisfaction is our top priority, and we're always here to help with any assistance you may need.

Best,
Allison

Thumbnail of user caseyp240
1 review
0 helpful votes
April 17th, 2024
Verified purchase

If you're looking for a lord of the flies type experience for your littles then you are in luck. Parents not parenting, spending all their time on their phones while their children run around like possessed little feral demons. There were several safety issues there as there was no staff monitoring play areas, and I even saw some kids playing in the hand sanitizer. Definitely won't be going back there.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Casey,

Thank you for sharing your experience with our services. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user arelyb7
1 review
0 helpful votes
April 18th, 2024
Verified purchase

They have he best customer service. They were super helpful and took care of my exchange right away.

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Arely,

Wow! Our Member Services Team here at Fabletics is thrilled to hear such good feedback, and we are proud that we provide excellent service when making your exchange. Hope to hear more from you!

Best,
Allison

Thumbnail of user amandac2758
1 review
0 helpful votes
April 1st, 2024
Verified purchase

The process to only skip the month during a 5 day window is a terrible experience to start. Then the fact that you have to wait in a queue for 30+ minutes to cancel with a person (despite many states having laws requiring any subscription created online to have an online cancellation) makes this tremendously worse. Lastly the website is so slow and clunky that purchasing is a pain. Overall I hated my time with fabletics and only kept it as long as I did because cancelling it was so difficult (which I know is why it's set up this way).

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Amanda,

Thank you for sharing your experience online and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user anac811
1 review
0 helpful votes
January 4th, 2024
Verified purchase

Bought my first tablet a peice months ago and I am still obsessed. VIP program is super worth it too!

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Ana,

Thank you for sharing your shopping experience with us. We are delighted that you're satisfied with the services we provide for our members. It has been a pleasure doing business with you! Have a great day!

Best,
Allison

Thumbnail of user aaronm1255
1 review
1 helpful vote
January 30th, 2024
Verified purchase

You think you're just buying a pair of pants at a promotional price, but you're really entering into a monthly "membership". And then when you call to cancel the membership, they try to upsell you and do everything they can to talk you out of cancelling. This type of marketing ploy is annoying, and is now keeping me from ever buying Fabletics products every again. Thanks, but no thanks. Huge turn off.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Aaron,

Thank you for sharing your experience with the deals we offer and we are sad that you are canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user darbys28
1 review
0 helpful votes
April 18th, 2024
Verified purchase

Overall, Fabletics has a great selection of activewear and such. I gave it four stars because the member credits increased in price making it not as beneficial as just buying an item outright. In some cases, you lose money by using a credit because it could be cheaper than the credit cost. Fabletics used to have many more options for sets as well... not so much anymore (or not able to update any part of it)

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Darby,

Thank you for sharing your experience with the prices we offer, VIP credit usage, and product availability. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user markm4281
1 review
0 helpful votes
January 27th, 2024
Verified purchase
• Updated review

Their membership is pretty terrible. They make it difficult to skip (you only have a 5 day window) and once you get the credit for which you pay 60 USD for, you're most likely spending on things that go on sale for 40 or below. There's more value to just save the 60 and skip each time so you could maximize your savings but you get shafted whenever you get charged.

Service
Value
Shipping
Returns
Quality
Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Imran,

Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the membership. Our Member Services Team will reach out to you right away.

Best,
Allison

Membership Issues
May 27th, 2022
Verified purchase
• Previous review

The main problem with this company is the way they do their membership. You are only able to skip in a small window of time and missing that window you will get charged. We're talking days, between the 1st and the 5th of every month. You miss the 5th, you get charged. Their pausing feature is hidden and it seems obvious that they dislike people pausing their membership. Their products are good, which is why I'm still here but 60 a month and the value you get from that is little. They've recently raised it to that price from 49.99 which was too much to begin with. They've done nothing to justify that increase. They're asking too much for what they're providing currently.

I was mainly interested in their Only Pants which is what I've been buying for the most part. Sale prices that have a higher discount are only available to new members. Their pants are nice, especially because they are stain resistant because they can wick moisture. That is the one thing they have over dockers. The site has been easy to navigate for the most part but to this day I wanted to put the smoke green only pant on my waiting list and I was unable to ever figure out how to do that. Whenever there is a member credit and there is a sale, I feel like I already paid more, for example the item is on sale for 34.99 and I could buy it for 1 member credit, which is worth 49.99, so instead I opt to buy something else or wait until something else comes around.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephenz407
2 reviews
0 helpful votes
April 14th, 2024
Verified purchase

I have ordered several pants. I like the feel of the high side chinos. However in the website, it clearly states that they are wrinkle resistant. This cannot be further from the truth. Straight out of the laundry they are wrinkled. Within minutes of wearing them after a little ironing, they are wrinkled.
Also, I wish you had shirts abs jackets for tall men. And larger sizes. Like a 3xlTall.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Stephen,

We appreciate you for taking the time to write a review about product quality and sizes availability. We'll be happy to assist you with your concerns. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user kevinp2049
1 review
0 helpful votes
April 18th, 2024
Verified purchase

I love the clothes from here always know I will get top of line feel in my outfits full of color and just overall flavor… anyway u want to dress it. The gym shorts I live in they are non restrictive and comfy for me I was like no thank you until was gifted a dress outfit low key in was amazed keep up the awesome work!

Tip for consumers:
Just buy it

Products used:
All kinds

Service
Value
Shipping
Returns
Quality
Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Kevin,

Thank you so much for your wonderful feedback! We're so happy that you love our stylish products and find them to be comfortable. We're excited to keep you coming back for more. Stay tuned for what's to come!

Best,
Allison

Thumbnail of user alexm2551
1 review
0 helpful votes
April 11th, 2024
Verified purchase

You need to join the membership level of this site for the great deals. Then if you don't want to get charged the MONTHLY membership fee, you need to "pause" your membership on the correct days of each month…which most of us will forget and get charged anyway. If you're spending like $50 on athletics wear each month it makes sense. Otherwise it's not really worth it and it's a bait and switch kind of scheme. The athletic wear is decent, but this arrangement is not for me.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Alexzandra,

Thank you for bringing this to our attention. Your feedback on the membership will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user kimberlye1101
1 review
0 helpful votes
April 18th, 2024
Verified purchase

Fabletics is truly my favorite brand. Their quality clothing surpasses all the competition. I love the color options, and various style options to feel all consumer needs. I purchase many items from them monthly.

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Kimberly,

Thank you for trusting us to be your source for top-quality and stylish items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.

Best,
Allison

Thumbnail of user jessicam1898
2 reviews
0 helpful votes
April 18th, 2024
Verified purchase

I have tried TWICE to take advantage of the 5 for 1 credit or 5 for $20 promotions and it does not work.
Very disappointed.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Dawn,

Thank you for writing a review. We value your feedback on the promotions we offer. We would like to address your concern and our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user berneilb
1 review
0 helpful votes
April 16th, 2024
Verified purchase

I enjoy seeing what's new every month at Fabletics! Great styles and fabric.The site is easy to navigate and I love being a VIP.

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Berneil,

What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a great experience with us in the future!

Best,
Mary

Thumbnail of user christinaf778
1 review
0 helpful votes
January 1st, 2024
Verified purchase

To be a member you just need to pay the monthly fee which, honestly I think is very reasonable considering what you can get per month for this membership. It's easy to place orders orders always come on time it doesn't take forever. The quality of the clothes is decent. The only objective I have is, there's really not much variety, and it tends to cater to a very specific body type.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Christina,

We appreciate the feedback you shared regarding the selections we have. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user robint397
1 review
0 helpful votes
May 23rd, 2022
Verified purchase

Love every purchase I've made. The quality is amazing! Love the sales! Always order the tall option, I'm 5'10". I will never wear pants or shorts without pockets again!
Only thing I could suggest, is that leggings be available to purchase in the summer. Year round.

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Robin,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Tina

Thumbnail of user cindyp981
1 review
1 helpful vote
January 25th, 2024
Verified purchase

Not a good deal at all. After first order it cost $59 for a pair of workout pants -no thanks

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Cindy,

It is with great regret that we received your feedback regarding the offers that we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user jordanf254
1 review
0 helpful votes
December 4th, 2022
Verified purchase

I did not expect the shorts to be extremely comfortable and soft. They fit perfectly well. They don't ride up or slide down and the pockets are an extra plus cause you can't even tell there are zippers on the sides. And as always the pocket for the phone is a plus. Beats having to carry the phone or wearing a phone case around the arm

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jordan,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user chw4
1 review
0 helpful votes
February 8th, 2024

I spent 2 1/2 hours with four different agents to finally get the advertised price and promotion. They couldn't figure out their own website and ordering system. I even had to screenshot their current website to prove the promotion. After my order was finally fixed, I was offered $10 in credit for by wasted time

Tip for consumers:
This isn’t the 1st time I’ve had problems with fabketics

Products used:
Scrubs

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Jennifer,

We regretfully note that we received your feedback regarding your order. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 3 days

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