FabFitFun Questions & Answers

Here’s what consumers have asked with answers from FabFitFun staff and previous consumers.

65 questions answered

14% answered in 1 day

Question:

What happens if i missed the timeline for the customization? What happens if i missed the timeline for the customization?

Answer:

Doesn't matter--you would not have gotten the items you selected anyways. Please read all the reviews from people that did not get what they ordered--and often prepaid for. If you even get the box at all...

By Shirley L. over a year old

Question:

Can you join in the middle of the month an still get the seasonal box Can you join in the middle of the month an still get the seasonal box

Answer:

I think, you can join anytime you want. Mind it, it depends in which month you are joining, because you will get the next season box anyway. If you join as I did, in July, your first box will be the fall box. Actually my opinion is that it's more worth to get the annual subscription because it's coming with a lot of perks. And, if you don't like the next, upcoming box, from the spoilers, you can skip that box and pick up with the next season. They have excellent sales with crazy low prices and the annual members have access to it first. So, it's up to you. Also, you can read up on this on their website and find whatever you want to know. Hope, this will help you.

By Marijana H. over a year old

Question:

Can you cancel subscription anytime if your not getting products used up? Can you cancel subscription anytime if your not getting products used up?

Answer:

Yes, but they'll ship 1 more box because you pay in advance.

By Christina M. over a year old

Question:

Can you cancel a subscription before the full year is up? Can you cancel a subscription before the full year is up?

Answer:

You can, but you will not get a refund.

By Teresa P. over a year old

Question:

How can i cancel a membership? How can i cancel a membership?

Answer:

Just log into your account and go to Manage Membership, the click cancel membership.

By Jackie C. over a year old

Question:

Have annual subscription, was charged $45.issue with past 2boxes, pretty upset & i cannot back out of subscription.will i be charged for each box? Have annual subscription, was charged $45.issue with past 2boxes, pretty upset & i cannot back out of subscription.will i be charged for each box?

Answer:

You're not supposed to be charged for individual boxes if you paid for the annual. Check your billing history and then contact customer service with that information to request proper refunds. It'll take a while because they're slow.

By Jessica D. over a year old

Question:

I got my luminizer pure cosmetics. and the mirror and powder is shattered. I got my luminizer pure cosmetics. and the mirror and powder is shattered.

Answer:

Hi Robyn! We're so sorry to hear about this. Our customer care team is always happy to assist at fff.me/care! Xo

By Kendall K. over a year old

Question:

If i order add-ons that don't fit in the in the box, will they be shipped separately? If i order add-ons that don't fit in the in the box, will they be shipped separately?

Answer:

Hi Elena! Great question! Your add-ons and seasonal box will be shipped together in one larger box. From time to time, we will split the order into multiple shipments if many add-ons are purchased. Happy shopping! Xo

By Kendall K. over a year old

Question:

Where do i track my package? does it come through ups or usps?

Answer:

Hi Megan! Thanks for your question! You can expect an email with tracking information as soon as your order ships out! You can also access this information by logging into your account and clicking "My subscription and orders." We ship using FedEx SmartPost which means USPS will handle the final delivery! Please don't hesitate to reach out to our customer care team at fff.me/care if there's anything you need! Enjoy your box! Xo

By Kendall K. over a year old

Question:

I just joined today and ordered editors box..when will it ship..these reviews have me worried..i also added an add on-carol halfhil I just joined today and ordered editors box..when will it ship..these reviews have me worried..i also added an add on-carol halfhil

Answer:

Hi Carol! Thank you for your question! Boxes should ship out within 10 business days of payment so you can expect an email with tracking information within that time frame! Your add-on will ship with your box. We can't wait for you to get your first box! Welcome to FabFitFun! If you ever need anything, don't hesitate to contact our customer care team at fff.me/care! Xo

By Kendall K. over a year old

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Typical questions asked:

How long does shipping take?
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Where is the company located?

FabFitFun Questions & Answers

What happens if i missed the timeline for the customization? What happens if i missed the timeline for the customization?

Can you join in the middle of the month an still get the seasonal box Can you join in the middle of the month an still get the seasonal box

Can you cancel subscription anytime if your not getting products used up? Can you cancel subscription anytime if your not getting products used up?

Can you cancel a subscription before the full year is up? Can you cancel a subscription before the full year is up?

How can i cancel a membership? How can i cancel a membership?

Have annual subscription, was charged $45.issue with past 2boxes, pretty upset & i cannot back out of subscription.will i be charged for each box? Have annual subscription, was charged $45.issue with past 2boxes, pretty upset & i cannot back out of subscription.will i be charged for each box?

I got my luminizer pure cosmetics. and the mirror and powder is shattered. I got my luminizer pure cosmetics. and the mirror and powder is shattered.

If i order add-ons that don't fit in the in the box, will they be shipped separately? If i order add-ons that don't fit in the in the box, will they be shipped separately?

Where do i track my package? does it come through ups or usps? Where do i track my package? does it come through ups or usps?

I just joined today and ordered editors box..when will it ship..these reviews have me worried..i also added an add on-carol halfhil I just joined today and ordered editors box..when will it ship..these reviews have me worried..i also added an add on-carol halfhil

Can’t see your question? Ask to get answers from the FabFitFun staff and other customers.

Where do i track my package? does it come through ups or usps?