Why is there no way to ensure everyone gets the same box? I'm tempted to try one out, but many reviews discuss the "cheapness" of the products, or the lack of a specific product that is actually worth something (eg. eyeshadow). I read one answer where "Nika" says "we know our members love surprises!" ... and I'm not seeing any reviews to back that up. Despite the sugar-coated responses to complaints, it's obviously a marketing tactic and then they include as few of the most expensive surprise options a possible.Give me 2 GOOD reasons to try this box before I order.

asked by Alina H. on 1/22/17

1 Answer
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For the most part each of our members receives the exact same box each season. Our most recent box is the exception because we launched "Mystery Bonus Items" where members may receive one of 4 bonus items. A lot of our members really loved the surprise of not knowing which bonus they'd receive but there were some members who would have prefered some options over the others. Our checkout page includes a link to the Editor's Box FAQ which links to a full reveal of what members can expect to receive if they join so everyone knows about the bonus items before they join. You can check out that link here: http://support.fabfitfun.com/hc/en-us/articles/214100046-The-Editor-s-Box-FAQ

Other than the Mystery Bonus feature in the Editor's Box our members can expect to recieve the same items each season. Our annual members do get the exclusive perk to choose variations for items each season such as colors and scents. We may also be launching more customization options in the future similar to our black friday deal where members were able to choose which mystery bonus item they wanted. We also sometimes get hit with shipping constraints to Canada where we can't ship certain items over the border but that doesn't happen often where we need to send those members a different option.

I think if you check out the Editor's Box reveal and like what you see then you should totally sign up. While we understand some member may want a specific mystery bonus over the other's these items were chosen because they were not only Editor's favorites but also customer favorites from past boxes. The Editor's Box is a great starting box since it gives you a peek into what our seasonal boxes are like and you get to experience some of those member and editor's faves all in one box.

Our Spring Box is also shaping up to be completely amazing and anyone who is joining now will automatically have one reserved for them as a member. We can't say what's inside yet but spoilers will be released starting February and we don't think any of our members will be disappointed.

I hope you decide to check us out! We have quick customer service, our boxes include full sized items from brands that are in stores like Bloomingdales, Nordstrom, and Barney's. We make canceling easy directly in your account, and we care about our members, we always work to make things right and reach out whenever we hear anyone is dissatisfied.

Feel free to email me at nika@fabfitfun.com with any other questions!

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