Etsy Questions & Answers

Look at sellers terms of service and policies. It varies... some sellers will allow returns; some won't. Some require you pay return shipping; others don't. Some sellers have a time window too and won't accept the return after a certain number of days has passed. Send the seller of that specific shop a quick message explaining your concerns and questions that way you have evidence after purchasing

I think you should check out reviews before you decide to use this site.

Etsy is horrible! Etsy charge almost 20% from Sellers. And so many hidden fee! It's hard for any sellers to make money in Etsy! And no protection and customer services! There is no phone number, no address, no E-mail! Go Amazon or somewhere else. Etsy is the worst! Beware!

I believe this depends on each seller. Etsy is simply a platform for sellers, and often does not have any direct involvement with orders short of processing the payment. Certain items cannot be returned for safety and hygiene reasons, and sellers can refuse to do anything other than exchange. Contacting Etsy may or may not change the results.

Etsy support is useless... they are on the sellers side they take down negative reviews warning other buyers... it's a scam... they're global community initiative is a marketing ploy... I hope your get your item... I really do I stopped using them after 10 years as a buyer it took one bad event and never again.