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eSurranty Questions & Answers

325 reviews
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Here’s what consumers have asked with answers from eSurranty staff and previous consumers.

12 questions answered
33% answered in 1 day
Question:

I've followed all the procedures. how can i get a reply to my email or service ticket. all i want is a simple update.

Question:

I need someone to respond to my multiple emails about a claim you approved but have never reimbursed for. please respond asap

Question:

Rachel can you have someone contact me concerning my claim. sean henson from esurranty will not reply to my many email requests. my claim is 5152014

Question:

Rachel can you have someone contact me concerning my claim. sean henson from esurranty will not reply to my many email requests. my claim is 5152014

Question:

Cl5164486....i have had no updates on my claim, opened on may 4th, ?? the next letter you reciev from me will be from my lawyer,

Question:

Policy no: 415412187 claim: cl5164364 will you refund the policy premium if you are not so very helpful at all for the purpose that i enrolled for?

Answer:

Please refer to your policy terms and conditions for cancellations and refunds. Customers may cancel their policies at anytime. If a customer cancels within the first 30 days and they have had no claims they will receive a full refund. If a customer cancels after 30 days and they have not had any claims, they will receive a pro rated refund of the unearned premium. Customers that have had a claim are not due a refund.

By Rachel M., OP CS Manager
Question:

I filed a loss device and it is over 3 weeks and still i didn't get my device from esurranty. for the past week, i have been requesting for update everyday - no one responses back. i expected esurranty is supposed to get me a new in a week. what should i do?

Answer:

Please send a private message to me with your policy number and I will forward your concerns to the claims department manager to get the status of your claim. The majority of times our system will place emails in the spam folder if a customer emails more than 4 times in 1 day and the claims agent will have to remove the email address from that system.

By Rachel M., OP CS Manager

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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