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I filed a loss device and it is over 3 weeks and still I didn't get my device from esurranty. For the past week, I have been requesting for update everyday - no one responses back. I expected esurranty is supposed to get me a new in a week.
What should I do?
asked by Varun D. on 2/16/17
1 Answer
Please send a private message to me with your policy number and I will forward your concerns to the claims department manager to get the status of your claim. The majority of times our system will place emails in the spam folder if a customer emails more than 4 times in 1 day and the claims agent will have to remove the email address from that system.
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