Hi, Sherri,
Thanks for your questions.
For the return, please kindly contact our service department at service@ericdress.com or reviews@ericdress.com. Thank you.
Ericdress

NO and not sure how they are getting high ratings, this site is terrible - horrible quality and horrible customer service. May as well toss your $$ out the window.

Please send me your address. I need to return an item.

Kind Regards,

Like to know this answer myself!

I have been trying to return for a month or so but, EricDress refuses regardless of what the website says about 100% satisfaction. I am out about $120 for a dress that is falling apart. Whoever made this dress is not a professional. The website clearly states 100% satisfaction and a return procedure. The page for this dress does not say it does not qualify for return. It was never able to be worn. Eric Dress mis-advertised and misrepresented. They wouldn't even return my emails until I started leaving one star reviews (which they keep taking down).

Goodluck on returning an item if no tracking they will not refund it they cannot item thats has no tracking dont send it back if ull send thru economy shipping it takes me 4months upto now they claim they havent received it goodluck

You will be responsible for return cost which will be more than the item is worth. Not really worth it the items are like $ 1 store quality.

See my review posted several months ago