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DressWE Questions & Answers

456 reviews
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Here’s what consumers have asked with answers from DressWE staff and previous consumers.

105 questions answered
32% answered in 1 day
Question:

If something doesnt work out with the order, do you all pay for the shipping back?

Answer:

Hello dear, Thank you for the question here. Unfortunately, we are unable to afford the return shipping fee.

By Summer Y., Dresswe Sales Presentation
Question:

Answer:

Hello dear, Hope you can understand that all the items on our website have certain days processing time, and we could ship them out only after they have been finished. Receiving time =processing time+ delivery time.

By Summer Y., Dresswe Sales Presentation
Question:

Answer:

Hello Dear, We are in China.

By Summer Y., Dresswe Sales Presentation
Question:

If i oder february 12th 2017. will i have my oder by the end of march

Answer:

Hello Daedra, Our order receiving time=item processing time + delivery time. The processing time varies from different items. You can check it on the item page.

By Summer Y., Dresswe Sales Presentation
Question:

Hello, so i wanted to buy a dress from dresswe.com and i was wondering if its a trusted website, and if it will be safe to use my bank card

Answer:

Dear Customer, Thank you so much for the question here. Of course, we are a trusted website/online store. You can use your bank card here. It will be safe. Any questions, please feel free to email us at info@dresswe.com. Hope you have a lovely day. Thank you

By Summer Y., Dresswe Sales Presentation
Question:

Hello dresswe, i'm looking to purchase a dress from your website but i was wondering how long shipping would take, considering i live in california?

Answer:

Hi dear, Thank you for your question here. Please simply see below. Expedited shipping Delivery times are between 2 - 5 days to all major destinations, the fastest shipping method worldwide. Shipping costs vary from items, but all expedited shipping order will get a 50% discount on shipping costs. Standard shipping Delivery times are between 4 - 8 days to all major destinations. Standard shipping costs less but takes a bit longer than expedited shipping. Shipping costs differ from items, but for the free shipping items, standard shipping order will get a 100% discount on shipping costs. However, for the non-free shipping items, you can just enjoy a 65% discount for it. Note: The above delivery estimates do not include order processing time. If you choose EMS as your shipping method on dresswe and want to learn more about it, please go to website http://www.ems.com.cn/english-main.jsp. Thank you Dresswe

By Summer Y., Dresswe Sales Presentation
Question:

I agree with the customer that ordered the shoes for his wife, they have the worst customer service ever. i at least he received an email i can't get anyone to respond to my email. i ordered a dress for my wedding for december i am thankful that i still have a little time but i am so fustrated with them. so anyone who orders make sure you are completely sure of the size because they are horrible, horrible, horrible.

Answer:

Dear Customer, Thank you for the question here. We are so sorry for any inconveniences. We really want to help you with your issue. To better assist you, would you mind to email us at info@dresswe.com with your order number? Thank you. Dresswe Team

By Summer Y., Dresswe Sales Presentation
Question:

Hi, how much is shipping costs?

Answer:

Hi dear, The shipping rates can be previewed in the dresswe.com online shop system. By clicking on the "Estimated shipping Costs" and choose the country you want to ship to, shipping fees can be automatically estimated.

By Summer Y., Dresswe Sales Presentation
Question:

I ordered my dress on the 20th of august and i got an email saying it was shipped and i still have yet to receive my dress my order number is 224036 please get in touch with me. my number is 9852153760

Answer:

Hi dear, I just sent an email to your login email address. Please double check it. Thank you.

By Summer Y., Dresswe Sales Presentation
Question:

Hie i ordered so many stuffs n accessories from ur site in this week. and i also ordered my wedding gown of skyblue color. i want to knw that if in case after receiving the parcel size of the gown will b of smaller or larger in size. so can u replace it with exact size of mine?

Answer:

HI dear, Yes, we accept return for refund or replacement.

By Summer Y., Dresswe Sales Presentation

Can’t see your question? Ask to get answers from the DressWE staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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