DressWE Questions & Answers

Hi, dear friend, Thanks for your question here. We are sorry for the inconvenience. It depends on the shipping methods you will choose. For more details, please feel free to check below link. Any other questions, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. http://www.dresswe.com/help/there-are-two-main-shipping-methods-to-choose-from-and-which-one-is-your-favorite-263.html#detail1 Best regards, Dresswe Team

Hi, dear friend, Thanks for your question here. We are sorry for the inconvenience. I have received your email. Our customer service agent has emailed you to solve the issue. Please kindly check your inbox. Any other questions, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team

Hi, dear friend, Thanks for your question here. We are sorry for the inconvenience. We have checked this and it runs normal. Your information is safe on our website. You can use another browser or clear the cookies to try it again. If the issue still happens, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team

Hi, dear friend, Thanks for your question here. Hope you could kindly understand that we have listed all the color we have on the website. In another word, we are unable to send you blue if we only have pink and white on the website. Please feel free to choose other dresses in blue. Any other questions, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team

Hi, Sorry to hear you have some problems with your order and sorry for the late reply. I have reflected your problem to our customer representative, they will contact you soon and help you to solve your problem. Please don't forget to check it and send us a reply and we believe your problem could be resolved soon. Best Wishes! Dresswe Team

Dear, Thanks for your question here. Could you kindly offer your correct order number so I can help you? Our order number should be six numbers, just like this, 261546. And could you kindly send us clear actual photos of the dress you received, the photos are taken in the natural light so that we can make clear what's the problem with the dress and solve the problem for you? You can send us the pictures in the attachment via e-mail(info@dresswe.com). After we check the pictures of the actual dress, we can give you a satisfactory answer about this issue. Thanks for your kindly cooperation. Looking forward to your reply.

Hi, Thanks for your question here. Kindly nbote every gown has its own materials or fabric and it is difficult to be changed, otherwise the dress will be not like picture maybe. If you are looking for a certain fabric, please let us know at info@dresswe.com and our manufacturer will see if they could make it for you. Have a nice day.

Hi, Kindly note that every emails to info@dresswe.com would be replied. I believe you have received reply if you contact us at this email. Any other questions, please let me know. Have a nice day.

Hi, Thanks for your question here. I could see it has been delivered on 5th, April bu USSF and I believe you've received it and if you still have other questions, please feel free to email us at info@dresswe.com. Have a nice day.

Hi Thanks for your question. Almost all the items will be shipped out from China. If you still have other questions, please let me know at info@dresswe.com. Have a nice day.