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Here’s what consumers have asked with answers from DressLily staff and previous consumers.
Contact your credit card or paypal and ask for a refund. Having a tracking number does no good if they don't send the product. I placed an order back in early Nov. 2014 and received a refund in late March 2015 never received anything from them although they kept saying that it was in the mail and to wait patiently. I asked Paypal to open a claim for a refund and DressLily asked me to close the claim in order to refund me. You see you are limited on time from your credit card and Paypal to file a claim and dressLily will drag it out telling you to wait or check the post office just 5 to 10 more days until that time has expired and you are stuck with nothing and no way to get your money back. I believe all the good said about this site is posted by derssLily
Customer service was not helpful to me at all They promised a refund on my paypal account which I don't have. I wrote to them and heard nothing else.
The pictures are stolen off the legitimate designer's websites. Dresslilly then creates knock offs in China.
