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Sharon W.

2 Level 2 Contributor
  • 3 Reviews
  • 18 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since March 2015

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3 Reviews by Sharon

I received my brush and used it once and the bristles were floating in my pool, I would expect some but not as many. I contacted the company about warranty and submitted a photo this is their response. Quite obvious they don't warranty anything if they don't believe you and judge from a photo.

Hi Sharon,
We've received your warranty request for your 360 brush. It was not evident in the picture provided that backed up your claim of missing bristles. If you feel the loss of bristles can be show with a better picture, please feel free to submit a new claim that better shows areas on the brush that have voids.

Tip for consumers: I would not buy from this company again it has a no warranty policy.

I purchased a electric dartboard and it did not turn on. I asked for a return label and was told I had to cancel my dispute with paypal to get a refund, I refused to cancel my dispute and they offered me $5.00 credit on my 35.95 purchase. Paypal did side with me but now I have to pay for return shipping. This company also uses the name GOPLUS CORP.
Here are the responses,
Service costway
Feb 16 (6 days ago)

To me
Thanks for your recahing out.
Before we process the full refund, would you kindly cancel the paypal case?
Cause we're not able to issue the refund to you with the case on.
Hope to hear from you.
Kind regards,
ME to service
You can just issue the credit to paypal so it gets credited to the right account and card. That would be the preferred way since that is how I paid for the item. Once I close that claim I can't reopen it so I feel better if you just credit paypal.

Service costway
Feb 19 (3 days ago)

To me
Thanks for your message.
As mentioned in the last email, we're not able to process the refund with the case on and it has nothing to do with our will.
Would you kindly cancel it and we promise we will issue the refund to you as soon as we get the confirmation from you.
Kind regards,
I placed an order November 23,2014 today is March 11,2015 still haven't received it. Here are some of the replies

Dresslily Customer Support At: 12/31/2014 08:21:29 PM
Dear Sharon,
Thanks for your message.
Sincerely sorry for the inconvenience this may have caused.
Please be informed that we have sent your order out by Flat Rate shipping on Nov. 25th.
Since this shipping method is unregistered shipping, so the information couldnt be tracked.
Shipping by flat rate shipping normally need 10-25 business days for delivery, but sometimes some countries will need 45-60 days for delivery, so please kindly wait a few days.
If you still cannot receive your package at that time, please contact us again. We will deal with it for you. So please dont worry.
Best regards,

My request
At: 02/17/2015 11:14:04 AM
I would like to cancel my order and have my paypal account credited.

My request
At: 03/01/2015 11:16:59 AM
Have you received my message?
I would like to cancel my order and have my paypal account credited.

Dresslily Support
Thank you so much for the order you have placed with DressLily.
We are extremely sorry that you have not received your order until now.
As your order was shipped out by unregistered parcel, so it may takes 15-45 business days to arrive after dispatch.
We would appreciate if you could wait patiently.
If you still have not received the package after 45 business days, please contact your local post office and us. We would help you to solve the problem.
Thank you very much for your understanding and your kind support. We hope you receive the parcel very soon.
Your support in canceling and resolving the dispute would be highly appreciated.
Thank you in advance!
Best Regards $admin

My response, I have waited patiently since November 23,2014 and am no longer understanding and giving kind support. As in the last request I would like my pay pal account refunded for my purchase price.

Dresslily response after I filed a complaint with PayPal,
March 11,2015
Thank you for your reply.

We sincerely apologize for any inconvenience that may have been caused.
As it is unregistered mail, there is no tracking information online. Somethimes it may take much longer time to arrive than other shipping methods.
Can you close the CLAIM?
After you close it, we can process your refund.
Thank you for your kind understanding.
Best regards Madeline

I am not closing my claim with PayPal as Madeline requested. It is impossible to get your money back.

March 16th 2015 my paypal account was credited with the help of paypal.

Tip for consumers: Don't do it as you will regret it. If you do, use PayPal and do not cancel your claim. Remember PayPal has a time limit on claims

CustomerService R. – DressLily Rep
Dear Sharon W.,

Thank you for your valuable feedback.

Shipping time can be affected frequently.

Please kindly check your account, we have refunded you full at 2015-03-16 18:46:40 PST.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Sharon Has Earned 18 Votes

Sharon W.'s review of Costway earned 2 Very Helpful votes

Sharon W.'s review of DressLily earned 15 Very Helpful votes

Sharon W.'s review of DressLily earned a Well Said vote

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