DressLily Questions & Answers

Ask a question

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
Question:

When ordering men shirts, how should sizing be determined?

Answer:

DearKarie B., Thank you for your inquiry about size. Please review the product' s measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. DressLily Customer Support Team

By CustomerService R.,
Question:

Can i send you to tailor measurements for my body so that i can order a suit?

Answer:

Dear Gondai M., Thank you for your inquiry about size. Please review the product' s measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. DressLily Customer Support Team

By CustomerService R.,
Question:

I have a special event coming up, can i order more than one dress and send back the ones that i don't like?

Answer:

Dear Jennifer P., We are sorry to hear that you were not satisfied with your order. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Would you mind messaging us your VALID order number? We will offer you a solution via the ticket center. We are always happy to assist you, Dresslily Customer Support Team

By CustomerService R.,
Question:

Hi l just place an order and would love to get it before the end of the month . is this possible

Answer:

Dear Maxine r. Thank you for your order. Total delivery time= processing time+shipping time Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped within 24H. Shipping time: It depends on the shipping method you choose when you place the order. Could you kindly provide the order number or email us at support@dresslily.com? And we will provide the detailed information to you. Many thanks. Dresslily Customer Support Team

By CustomerService R.,
See more answers (2)
Question:

Hi can i get yours adress dresslily

Answer:

Dear Gudbjorg S. Thank you for your inquiry. Total delivery time= processing time+shipping time Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped within 24H. Shipping time: It depends on the shipping method you choose when you place the order. Also please kindly provide the order number or email us at support@dresslily.com, we will provide the detailed information to you. Many thanks. Dresslily Customer Support Team

By CustomerService R.,
See more answers (2)
Question:

How can i get a bagger size legging

Answer:

Dear Victoria Q. Thank you for your inquiry. For the product information, please kindly check here: http://www.dresslily.com/ Or you can email us at support@dresslily.com, we will reply you within 24 hours. Please let me know if you need further assistance. Dresslily Customer Support Team

By CustomerService R.,
Question:

How long it takes to deliver australia?

Answer:

Dear Mamta K. Thank you for your inquiry. Total delivery time= processing time+shipping time Processing time: All $caps_sitenam products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped within 24H. Shipping time: It depends on the shipping method you choose when you place the order. Many thanks. Dresslily Customer Support Team

By CustomerService R.,
Question:

Do the dresses typically run small? i am second guessing my size choice after reading the reviews.

Answer:

Dear Tammy H., Thank you for your inquiry about size. Please review the product\' s measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Dresslily Customer Support Team

By CustomerService R.,
Question:

How long should shipping to the united kingdom take?i ordered on friday 22nd june 2018.thank you

Answer:

Dear Susan P., Thank you for your order. Total delivery time= processing time+shipping time Processing time: All $caps_sitenam products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped within 24H. Shipping time: It depends on the shipping method you choose when you place the order. Please let me know your order number, we will send the detailed information to your via the support@dresslily.com. Dresslily Customer Support Team

By CustomerService R.,
Question:

Have you figured out your sizing and shipping issues?

Answer:

Dear owen o., Thank you for your inquiry about size. Please review the product\' s measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Total delivery time= processing time+shipping time Processing time: All $caps_sitenam products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped within 24H. Shipping time: It depends on the shipping method you choose when you place the order. Please let me know if you need further assistance. Dresslily Customer Support Team

By CustomerService R.,

Can’t see your question? Ask to get answers from the DressLily staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
DressLily?
Post Review