Dot & Bo Questions & Answers

Here’s what consumers have asked with answers from Dot & Bo staff and previous consumers.

15 questions answered

33% answered in 1 day

Question:

Hi, i've never seen a site with so many bad reviews. but most do cite unplanned for surge in business. you all scaled up there yet?

Answer:

Hi Jen! We understand that reading negative reviews may make you second guess ordering from us, but we have made several system improvements since last summer and work hard every day to make changes to ensure a more positive customer experience. We're here if you have any further questions or concerns!

By Service D., over a year old

See more answers (3)

Question:

I ordered 3 items a few days ago. one has been shipped to the correct address, the second it's been shipped to a wrong one, and the third, who knows what will happen. how is it possible?! i got the 3 items ordered together (so one shipping address!). fedex said only dot&bo can change the shipping address, but there's no customer center phone number to call, only email. what if i don't get a reply on time? I ordered 3 items a few days ago. one has been shipped to the correct address, the second it's been shipped to a wrong one, and the third, who knows what will happen. how is it possible?! i got the 3 items ordered together (so one shipping address!). fedex said only dot&bo can change the shipping address, but there's no customer center phone number to call, only email. what if i don't get a reply on time?

Answer:

Hi Simona, Thanks for reaching out! We've located your email case and informed our Customer Relationships team. We will have a member of this team reach out ASAP to work with you on this. Very best, The Dot & Bo Team

By Service D., over a year old

See more answers (8)

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Dot & Bo Questions & Answers

Hi, i've never seen a site with so many bad reviews. but most do cite unplanned for surge in business. you all scaled up there yet? Hi, i've never seen a site with so many bad reviews. but most do cite unplanned for surge in business. you all scaled up there yet?

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Hi, i've never seen a site with so many bad reviews. but most do cite unplanned for surge in business. you all scaled up there yet?