DHgate Questions & Answers

Here’s what consumers have asked with answers from DHgate staff and previous consumers.

643 questions answered

47% answered in 1 day

Question:

How does such low life scam company like dhgate stay in business? How does such low life scam company like dhgate stay in business?

Answer:

Hi Cary, Please send us your order number for us to check on its details, and provide further assistance to you. For any other questions, please do not hesitate in chatting with us by clicking on Online Chat' from our Customer Service page: www.dhgate.com/contact/contactUs.do Regards, Sam Customer Service Center DHgate.com

By DHgate C., DHgate Customer Service over a year old

Question:

You"ll are scammers. stop stealing people hard earn money. You"ll are scammers. stop stealing people hard earn money.

Answer:

Hi Noneyodam B. Please let us know more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

By DHgate C., DHgate Customer Service over a year old

Question:

Do some shoes like the yeezys come with the box too? Do some shoes like the yeezys come with the box too?

Answer:

Hi Jonathan, You may request to the seller to include a box to the shipment. For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications. When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name at the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description. If you are using a mobile phone, scroll down the page and click Contact Seller. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

By DHgate C., DHgate Customer Service over a year old

Question:

I ordered a bong from your website, i read the comments and reviews for the product, and everything was promising. i have yet to receive a confirmation email. its been about a week or so, and i have not heard anything. looking at these reviews, kinda worries me, if you dhgate would get back to me, i would highly appreciate it. I ordered a bong from your website, i read the comments and reviews for the product, and everything was promising. i have yet to receive a confirmation email. its been about a week or so, and i have not heard anything. looking at these reviews, kinda worries me, if you dhgate would get back to me, i would highly appreciate it.

Answer:

Hi Oscar! Thank you for bringing this up to us. Please send us your order number. That way, we can check on its details and assist you further on your concern. If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com. Regards, Samantha Customer Service Center DHgate.com

By DHgate C., DHgate Customer Service over a year old

Question:

Is buying the new iphone 7 for 100$ a scam, it just doesn't seem real. would it set on fire or explode Is buying the new iphone 7 for 100$ a scam, it just doesn't seem real. would it set on fire or explode

Answer:

Hi Nolan, Thank you for getting in touch with us. For your inquiry, most of the iPhones posted on our site are refurbished. If you need detailed information on the phone you are interested in, it is best that you communicate with the seller. Since they are the direct supplier and shipper of the item, they can give you accurate and specific information of the item you want. When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name or click on "ONLINE CHAT" to have a live chat with the seller. If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com. Regards, Samantha Customer Service Center DHgate.com

By DHgate C., DHgate Customer Service over a year old

Question:

Is this place legit? or will i get my order 3 months later and a stolen credit card number? Is this place legit? or will i get my order 3 months later and a stolen credit card number?

Answer:

Is a nice place to make order nd with dhl you will receive it in 4to 5 working days

By Joy R. over a year old

See more answers (19)

Question:

Does your stuff come in as you saw it? Does your stuff come in as you saw it?

Answer:

Depends on the seller. I've bought several things from them. Shoes sizes for me were too small, for my kids the shoes where very good. Generally depends on the seller. Please check the ratings and review.

By Jane M. over a year old

See more answers (15)

Question:

Are you strictly on line, i see a dress i want just wondered who would handle them so i could try it on. i live in the area of pittsburgh pa or youngstown ohio area? thanks for your reply, Are you strictly on line, i see a dress i want just wondered who would handle them so i could try it on. i live in the area of pittsburgh pa or youngstown ohio area? thanks for your reply,

Answer:

I wouldn't order from DHGate never received my orders from 2 different sellers. Read reviews on the web they mostly talk of scam!

By Eric S. over a year old

See more answers (14)

Question:

Are yall a real website? Are yall a real website?

Answer:

DH Gate is a real web site, and after many hassles I no longer deal with them. I now use another site Aliexpress which I have found to be cheaper and better.

By Sue A. over a year old

See more answers (11)

Question:

Is dhgate the best place to buy quality hair. and how do i know the best sellers to buy from that i wont be scammed or given bad quality Is dhgate the best place to buy quality hair. and how do i know the best sellers to buy from that i wont be scammed or given bad quality

Answer:

Disregard how honest DHgate's website appears to be & disregard the seller's status it's a scam

By Chris D. over a year old

See more answers (9)

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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