I asked for a full refund I did not receive my item and I do not want replacement. It was a gift and the occasion date has past.

PO#3134796756

I have records that item was delivered to wrong address with zip code 11354 which is in New York. (Chinatown).

I live in Florida - mail code 33401.

Timing Site Status

2019-08-05 16:19:00 GuangDongShengGuangZhouShi 51008101 Posting

2019-08-05 18:06:28 GuangDongShengGuangZhouShi 51008101 Despatch from Sorting Center

2019-08-05 23:36:55 GuangDongShengGuangZhouShi 51040034 Arrival at Sorting Center

2019-08-06 03:00:46 GuangDongShengGuangZhouShi 51040034 Despatch from Sorting Center

2019-08-13 00:58:00 UNITED STATES OF AMERICA Arrival at Sorting Center

2019-08-15 05:48:00 UNITED STATES OF AMERICA Arrival at Delivery Office

2019-08-15 13:38:00 US11354 Delivery

Hi Doris,

We can see that you have already opened a dispute for your order. If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.

1) Login to your DHgate Account.
2) Find the order number in "Dispute Orders"
3) Click the link "View Return & Refund" at the right side of the order.
4) Click "Request DHgate Mediation"/ "Escalate Dispute"

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com