Well, first & foremost, I am only a customer of Deals Machine, & by no means am I a paid professional spokesperson.
Having said that, let me say that in any transaction there is always the possibility for error.
After a quick once-over of your review, it appears that your product was damaged during the shipping process.
Without knowing the specifics of your experience in attempting to rectify the outcome of your purchase; keep in mind that these products will change hands many times before they reach their destination.
Again, without knowing specifics, how the situation is presented to Deals Machine, and also how the presentation of the situation is perceived by Deals Machine, may determine the outcome of the experience.
I only mention this because I've come to understand that the 2 buisness philosophies of the East & the West are very dissimilar, & are by no means administered from the same template.
Unfortunately, the only satisfactory way to acquire closure to your experience, is to get it from Deals Machine themselves.