DealDash Questions & Answers

Hi Cynthia. Can you share your user name so we can take a look at your account? You can also reach us at support@dealdash.com We look forward to assisting you.

Hi Mary. Sorry to hear that. To avoid misunderstandings, two users cannot have the same user name. If you are not able to choose the user name you'd like, this means that it is already taken. I'd recommend trying some numbers that mean something to you and you can remember easily. I hope this helps. Please let us know if there's anything else you need. We'll be happy to help.

Thanks for writing Chuck. For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work We operate on the "pay to participate/bid model" so it's required that you purchase bids in advance. This loads up your account balance. You can check out our promotional bid pack prices here: https://www.dealdash.com/buybids

Thanks for writing Jane. For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work We operate on the "pay to participate/bid model" so it's required that you purchase bids in advance. This loads up your account balance. You can check out our promotional bid pack prices here: https://www.dealdash.com/buybids

Sorry for any inconvenience you may have had. Unfortunately, overbidding is a phenomenon we cannot explain. Users are completely responsible for the amount of bids they place in an auction. However, in some rare cases you can see this kind of situations happening. We do not have an explanation or reason why someone would overbid. This does not benefit neither bidders, nor DealDash, since it makes our overall customer experience worse and makes us look dishonest. We obviously recommend our users not to overbid. However, since we do not have any kind of control on bids placed by our users, we cannot avoid these situations. I hope this helps clarify. Please let us know if there’s anything else you need. We’ll be happy to help.

Hi Mike. You can find some furniture on our "Home & Office" Section: http://www.dealdash.com/#do=cat&q=10&page=0

Hi Armando. For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work Please note that although signing up on DealDash is free we have a pay to bid system where you must purchase a bid pack at first if you want to participate in the auctions. The $64 charge is for a starter bid pack of 400 bids, which is a great choice to get started! DealDash has a 100% money back guarantee on your first bid pack purchase and a winning guarantee. If you decide to give DealDash a try and don't win an auction with your first bid pack we'll return the bids back to your account free for a second chance. If you're still not satisfied with your DealDash shopping experience we'll be happy to refund your first bid pack purchase no questions asked. You can even keep any bids in your account or items you have won. Giving DealDash a try is risk free!

Hi Richard. We operate on the "pay to participate/bid model" so it's required that you purchase bids in advance. This loads up your account balance. Each bid you place removes one of your bids from your balance and increases the price of the auction by 1 penny, then resetting the clock to 10 seconds. It's in this small window that someone else must decide if they will place a bid to outbid you. If no new bids are placed and you are the final and highest bidder in the auction, you win the auction at the final sales price. If you do not win the auction you will see the buy it now button. By using the buy it now option you will get the item for retail price and all bids back to your account that you used in the auction. Users who take advantage of this option usually have a better experience, since they both get the item they initially wanted, as well as retain all their bids. Please let us know if you have any other questions and be sure to read more about us here: http://www.dealdash.com/how-does-it-work